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Byline: CRISTINA CRIDDLE ECHO Reporter cristina.criddle@

A MUM from Speke was subjected to rude and "humiliating" behaviour by a man working in the ticket booth at Liverpool's Ice Festival.

When trying to buy tickets and complain, she was told to "**** off " by more than one member of staff.

Katie Wild, 20, came to Liverpool from North Wales, where she now lives with her son Thomas, 1, for the festival.

They had a "lovely" time on the snow globe, buying key rings and pictures, but everything turned less merry when they got to the ticket booth.

Wanting to go on the carousel, Katie's friend Sarah, 24, who was with her son, Lucas, 7, went to buy tickets.

They were ignored by two members of staff talking to each other, so Katie, who works in customer service for B&M, asked how she could complain.

A man behind the booth described himself as the "top of the ****ing top" and said he was the manager.

After responding rudely to her concerns, he said he could find his money elsewhere.

Katie told the ECHO how he told her to "f*** off and run along", after making her feel "incredibly humiliated" by a man who was well over double her age.

Following the dispute, Katie walked away saying they would be lucky if they were allowed to rent Chavasse Park next year, as "his ignorance and arrogance was awful".

A member of staff on the hook-aduck shouted at her, "Not here next year? Haha f*** off you're funny you".

A member of staff on the pancake stall even apologised for the other men's behaviour.

Katie said: "I just wanted to say how disappointed I was.

"It's here every year, and I'm shocked after seeing how they treat customers.

"I didn't appreciate being sworn at, especially in front of the kids, a crowd formed because of his shouting - it was pathetic and rude.

"I was upset that my kids were missing out, but I walked away while he was still in the booth, giving it some.

"I felt completely humiliated, he made me feel like a little woman.

"My son was getting upset after seeing me upset.

"Liverpool ONE have been great in dealing with the complaint - he told me I would be laughed at for going to them, trying to scare me.

"It was horrible." Philip Hughes, the Creative Director of Ice Box Entertainments, organising the festival, said: "We take every complaint seriously, we want people to have a good experience, especially at Christmas time.

"I was really sad and upset to hear Katie's visit went really pear-shaped.

"We apologise, we want to invite her back and say it was appalling that happened, that anyone in our team would behave that way."

They said they are investigating the incident and will take action with those involved. which Mr Hughes said weren't managers of the site and probably contractors.


Katie Wild, 20, with her son Thomas, 1, were verbally abused by staff

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Publication:Liverpool Echo (Liverpool, England)
Date:Dec 10, 2015
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