Printer Friendly

Multivendor Telecommunications Management Tool.

Tone Software Corp. introduced ReliaTel, a management tool designed to enable corporate telecommunications departments to monitor and control multi-vendor telecommunication devices from one location. The system is intended to reduce the cost of maintaining in-house corporate voice systems, simplify global monitoring and provide a complete audit trail of alarms for each device. ReliaTel enables authorized staff to control local and remote devices, enabling global monitoring from one location with a common interface. ReliaTel's automatic alerts notify staff of potential difficulties, enabling them to quickly diagnose problems and take action to prevent service outages. A Java-based GUI permits remote control of devices, thereby eliminating waiting for problem diagnosis by a service provider and allowing staff to avoid time-consuming manual checking of devices for error messages. Customizable alerts notify staff by email, video display, alphanumeric paging, trouble-ticketing systems and text-to-speech processing . Staff may set alarm escalation based on the device, problem length and number of alarms. ReliaTel maintains a complete alarm audit trail for each device, which can be used to analyze system problems and generate customized reports.
COPYRIGHT 2001 Technology Marketing Corporation
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

Article Details
Printer friendly Cite/link Email Feedback
Publication:Customer Interaction Solutions
Article Type:Product Announcement
Date:Mar 1, 2001
Previous Article:New Version Of VIPCenter From Kovair.
Next Article:It's A Breeze: XML Studio Release 2.2.

Terms of use | Privacy policy | Copyright © 2021 Farlex, Inc. | Feedback | For webmasters |