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Multivendor Telecommunications Management Tool.

Tone Software Corp. introduced ReliaTel, a management tool designed to enable corporate telecommunications departments to monitor and control multi-vendor telecommunication devices from one location. The system is intended to reduce the cost of maintaining in-house corporate voice systems, simplify global monitoring and provide a complete audit trail of alarms for each device. ReliaTel enables authorized staff to control local and remote devices, enabling global monitoring from one location with a common interface. ReliaTel's automatic alerts notify staff of potential difficulties, enabling them to quickly diagnose problems and take action to prevent service outages. A Java-based GUI permits remote control of devices, thereby eliminating waiting for problem diagnosis by a service provider and allowing staff to avoid time-consuming manual checking of devices for error messages. Customizable alerts notify staff by email, video display, alphanumeric paging, trouble-ticketing systems and text-to-speech processing . Staff may set alarm escalation based on the device, problem length and number of alarms. ReliaTel maintains a complete alarm audit trail for each device, which can be used to analyze system problems and generate customized reports.
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Publication:Customer Interaction Solutions
Article Type:Product Announcement
Date:Mar 1, 2001
Words:176
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