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Mr Justice: How Newcastle housewife's Yorkshire puddings led to her getting new cooker; Currys replace the oven as a gesture of goodwill after Mr Justice takes up her case.

Byline: Ian Robson

Your consumer champion has cooked up a success for housewife Lindsey Hope after the fire brigade were called out to her Yorkshire Puddings.

Lindsey refused to use the oven again after smoke billowed out of the appliance triggering off a smoke alarm.

She called me in when Currys, which supplied the cooker just over a year ago, refused to admit liability.

Now they have agreed to replace the £200 cooker, which was just out of warranty, as a gesture of goodwill.

But Lindsey said she was fired up after Currys initially refused to accept responsbility.

Lindsey said: "I was in the kitchen doing my husband's tea and put the Yorkshire's in the oven.

"I was standing at the back door having a tab when I realised there was a lot of smoke in the kitchen.

"When I opened the door of the oven a load of smoke came out, I saw flames, and I rang 999.

"My two-year-old daughter was screaming because the alarm was going off.

"The fire brigade arrived just as I managed to beat the flames out with an oven glove.

"My daughter and I were evacuated while they went into the kitchen."

What happened next upset Lindsey and her husband Harry just as much as the fire.

Currys, which said there was no fire damage to the oven, refused to refund or replace the appliance.

They said their engineer disconnected the oven and put a Do Not Use notice on it not because it was dangerous but because Lindsey felt uncomfortable about using it.

Lindsey, of Newcastle, said: "Currys would not accept liability so we had a report sent over from the Fire Brigade which confirmed they had been called out.

"The report said the cause was not known because there was no build-up of grease or food remains which would explain what had happened."

The Fire Brigade had advised Lindsay not to use the oven but Currys maintained it was still safe to use.

A spokesman for Currys said the make and model had a 100% reliability and there had been no incidents.

He said: "The Fire Brigade found no evidence of fire damage to the oven and didn't have to take any action when called out.

"One of our trained engineers has since thoroughly inspected the oven and has confirmed it is safe and in good working order.

"However, as a gesture of goodwill and to give peace of mind to Mrs Hope and her family, we have given her a full refund.

"To confirm, Mrs Hope has accepted the offer of a refund via a bank transfer."

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Author:Ian Robson
Publication:The Chronicle (Newscastle upon Tyne, England)
Date:Oct 11, 2015
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