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1-21 out of 21 article(s)
Title Author Type Date Words
New Workforce Management Transfers Power to Agents: With flex staffing, agents can self-serve their way to a better work-life balance. Fluss, Donna Jul 1, 2019 1361
How to Empower Agents to Become SUPERS AGENTS: With artificial intelligence handling simple tasks, agents need to develop new skills to meet customer expectations. Del Rowe, Sam Jun 1, 2019 2093
How to spot a phone scam. Feb 13, 2019 219
How to Get Lasting Benefits from: Temporary Employees: AS TEMP WORKERS BECOME PERMANENT FIXTURES IN CONTACT CENTERS, HOW YOU TREAT THEM MATTERS. del Rowe, Sam Jun 1, 2018 2278
United States : Frost & Sullivan Commends Algar Tech for Outpacing the Brazilian Contact Center Outsourcing Market Through its Innovation Factory and Innovatrix Method. May 11, 2017 637
United States : Register now for November 16th Genesys-sponsored webinar that explains how to fend off competitors by supporting new forms of customer engagement and connections. Nov 18, 2016 203
How to immediately improve customer satisfaction and save money. Oct 1, 2015 1198
3C Contact Services Announces Its Top Ways to Improve Call Center Metrics in 2015. Jan 29, 2015 462
The cloud: the great equalizer for the small contact center: what to consider and how to move forward. Oct 1, 2014 668
How to preserve key technology investments while moving to a cloud contact infrastructure. Sep 1, 2014 762
Building a smart contact center in the cloud. Sep 1, 2014 745
MANAGEMENT-BASED COMPETENCIES USING MULTIPLE CRITERIA METHODOLOGY IN THE EVALUATION OF ADMINISTRATIVE SUPPORT PROFESSIONALS IN A CALL CENTER/GESTAO POR COMPETENCIAS COM USO DA METODOLOGIA MULTICRITERIO NA AVALIACAO DE PROFISSIONAIS DE APOIO ADMINISTRATIVO DE UM CALL CENTER. Moura, Maria do Ceu de Sena; Sobral, Marcos Felipe Falcao Sep 1, 2014 7891
The cloud: the great equalizer for the small contact center: what to consider and how to move forward. Aug 1, 2013 669
The case for remote agents. Pleasant, Blair Jan 1, 2012 881
Stressed and distressed: underappreciated. Overworked. Underpaid. Here's a shock: stressed-out customer service agents provide lousy customer service. We've got ways to reduce the tension--and raise satisfaction--on both sides of the call. Musico, Christopher Feb 1, 2010 3133
Top ten ways to reduce contact center costs while improving service. Read, Brendan B. Company overview Oct 1, 2008 3332
Five steps to heaven: Caroline Dunk outlines five steps to successfully delivering an outstanding call centre customer experience. Dunk, Caroline Oct 1, 2007 2123
Answering customers' questions the intelligent way: the importance of multiple search methodologies. Chopra, Anand Nov 1, 2006 862
CRM magazine best practices series: how to successfully integrate speech technology in call center applications. Fernekees, Bob Jun 1, 2006 268
A view from the outside: defining external call center performance metrics. Reynolds, Penny Aug 1, 2004 1193
Improving customer loyalty through proactive communications. Levitan, Ben Feb 1, 2004 1668

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