Printer Friendly

Marseille-EuromA[c]diterranA[c]e Confirms its Strategic Assets as an Added Value Contact Centre Location.

LONDON, September 30 /PRNewswire/ --

- CALL CENTRE EXPO - BIRMINGHAM 29th&30th September 2004

With over 3000 contact centres, France is Europe's third market after the UK and Germany. The industry employs more than 200,000 agents nationally - more than Ireland and the Netherlands put together.

At a time when companies relocate some of their call centre operations to low-cost locations like Asia or Northern Africa, France confirms its attractiveness for added value activities: Lastminute.com, Lycos, Telecom Italia, PTC, Yves Rocher, SAGE are some of the companies who chose France as the base for their national or European contact centres over the last 2 years. Investors are primarily American, followed by the British.

The French market has a very skilled, multilingual and highly productive workforce, and one of the lowest agent turnover rates in Europe. In addition, low telecoms costs, a modern and progressive infrastructure and the ready availability of high quality, competitively priced properties keep operating costs to a minimum.

Government assistance for investors in the sector and tailored training programmes are widely available throughout France, with many of the regional authorities providing dedicated support.

Marseille-EuromA[c]diterranA[c]e has attracted TA[c]lA[c]com Italia, DHL, Compass Group, SociA[c]tA[c] GA[c]nA[c]rale, BNP Paribas and MAIF, who have all settled their call centres in this region, in the last 12 months.

Riccardo de Angelis, CEO of TA[c]lA[c]com Italia France, is keen to express the support that the region has given the company with their move to France. He evokes the skilled workforce in Marseille-EuromA[c]diterranA[c]e, the quality of the infrastructure and the highly competitive real estate prices, which have enabled their call centre to become a national leader.

Daniel Coullet, PTC (Nasdaq PMTC) Technical Support Director for Europe and Asia, has chosen Provence for many reasons. He believes the cities of Marseille-Aix are the centre of the South of France, that they have excellent telecoms infrastructure, and an efficient communications network. He also expresses that a great asset of the region is its proximity to Italy and to Spain, which opens Marseille-EuromA[c]diterranA[c]e up to a skilled and multi-lingual workforce.

 Press Contact:
 Mr FrA[c]dA[c]ric Moschetti Tel : +33-4-91-14-45-29
 Chef de Projet moschetti@epa-euromed.fr
 Direction de l'Action Economique et du
 DA[c]veloppement Immobilier



Press Contact: Mr FrA[c]dA[c]ric Moschetti, Chef de Projet, Direction de l'Action Economique et du DA[c]veloppement Immobilier, Tel : +33-4-91-14-45-29, moschetti@epa-euromed.fr
COPYRIGHT 2004 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire Europe
Date:Sep 30, 2004
Words:422
Previous Article:European Low Fares Airlines Association Announces New Members.
Next Article:Krispy Kreme to Join the Watford Community With its Third Store.

Terms of use | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters