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Marseille-EuromA[c]diterranA[c]e Confirms its Strategic Assets as an Added Value Contact Centre Location.

LONDON, September 30 /PRNewswire/ --

- CALL CENTRE EXPO - BIRMINGHAM 29th&30th September 2004

With over 3000 contact centres, France is Europe's third market after the UK and Germany. The industry employs more than 200,000 agents nationally - more than Ireland and the Netherlands put together.

At a time when companies relocate some of their call centre operations to low-cost locations like Asia or Northern Africa, France confirms its attractiveness for added value activities:, Lycos, Telecom Italia, PTC, Yves Rocher, SAGE are some of the companies who chose France as the base for their national or European contact centres over the last 2 years. Investors are primarily American, followed by the British.

The French market has a very skilled, multilingual and highly productive workforce, and one of the lowest agent turnover rates in Europe. In addition, low telecoms costs, a modern and progressive infrastructure and the ready availability of high quality, competitively priced properties keep operating costs to a minimum.

Government assistance for investors in the sector and tailored training programmes are widely available throughout France, with many of the regional authorities providing dedicated support.

Marseille-EuromA[c]diterranA[c]e has attracted TA[c]lA[c]com Italia, DHL, Compass Group, SociA[c]tA[c] GA[c]nA[c]rale, BNP Paribas and MAIF, who have all settled their call centres in this region, in the last 12 months.

Riccardo de Angelis, CEO of TA[c]lA[c]com Italia France, is keen to express the support that the region has given the company with their move to France. He evokes the skilled workforce in Marseille-EuromA[c]diterranA[c]e, the quality of the infrastructure and the highly competitive real estate prices, which have enabled their call centre to become a national leader.

Daniel Coullet, PTC (Nasdaq PMTC) Technical Support Director for Europe and Asia, has chosen Provence for many reasons. He believes the cities of Marseille-Aix are the centre of the South of France, that they have excellent telecoms infrastructure, and an efficient communications network. He also expresses that a great asset of the region is its proximity to Italy and to Spain, which opens Marseille-EuromA[c]diterranA[c]e up to a skilled and multi-lingual workforce.

 Press Contact:
 Mr FrA[c]dA[c]ric Moschetti Tel : +33-4-91-14-45-29
 Chef de Projet
 Direction de l'Action Economique et du
 DA[c]veloppement Immobilier

Press Contact: Mr FrA[c]dA[c]ric Moschetti, Chef de Projet, Direction de l'Action Economique et du DA[c]veloppement Immobilier, Tel : +33-4-91-14-45-29,
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Publication:PR Newswire Europe
Date:Sep 30, 2004
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