Making Change Work.
Making Change Work
Emma Weber, Patricia Pulliam Phillips, Jack J. Phillips
Kogan Page USA
1518 Walnut Street, Suite 1100, Philadelphia, PA 19102
9780749477608, $39.95, PB, 296pp, www.amazon.com
Synopsis: When change initiatives fail, many times the organization is blamed for not aligning projects to business needs from the beginning, or for not turning knowledge into action. The collaborative work of Emma Weber, Patricia Pulliam Phillips, and Jack J. Phillips, "Making Change Work: How to Create Behavioural Change in Organizations to Drive Impact and ROI" argues persuasively that what connects success with these initiatives is behavioral change. "Making Change Work" brings together the ROI Institute's established methodology for aligning projects and programs to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer.
"Making Change Work" offers a step-by-step process for any business initiative that requires behavioral change, providing the critical link bridging both knowledge and application. Cutting through complex change theory, "Making Change Work" includes case studies on organizations that are using the methodology to create successful outcomes that are not just demonstrated, but also delivered and measurable. Simply stated, "Making Change Work" functions as a how-to guide for solving the problem of change projects that don't deliver business impact.
Critique: Exceptionally well organized and presented, "Making Change Work: How to Create Behavioural Change in Organizations to Drive Impact and ROI" is enhanced with the inclusion of three appendices (Sample TLA Plan; Turning Learning into Action Change Agreement; Sample conversation to illustrate the flexible TION part of ACTION model); and a twelve page Index. While very highly recommended addition for community, corporate, and academic library Business Management collections, it should be noted for students, corporate executives, and non-specialist general readers with an interest in the subject that "Making Change Work" is also available in a Kindle edition ($31.96).