Magical Journey fiasco bosses say customers will be refunded.
ORGANISERS of a crisis-hit Christmas attraction have assured the Birmingham Mail that customers WILL receive refunds if they paid upfront to visit the Belfry-based Magical Journey before it was closed down.
Bosses pulled the plug on Tuesday, announcing its closure on their website just nine days before Christmas. The attraction crumbled under pressure to pay its 200 staff wages of more than PS100,000 per month.
And when a key financial backer dropped out earlier this week, bosses were unable to find a replacement.
A spokesman for the firm said the refunds would be available from banks via the Chargeback scheme, which effectively reverses payments made on debit and credit cards.
A Magical Journey spokesman pledged: "Everybody who paid the money will be getting a refund, but they will have to pursue it through the Chargeback Scheme with their individual banks."
Magical Journey Ltd was set up in June with a postal address at a Solihull business park. The Birmingham Mail tried to track down directors Paul and Christina Dolan but there was no answer at an address previously listed to Christina in Hall Green.
Paul, a 47-year-old Cork-based businessman, is also a director with Christina and Hazel Dolan in Magical Journeys International Limited, another company which has a registered address in Dublin.
In a statement on the company's website Mr Dolan said it had been "devastating" to close the attraction in the final week and he added that the management team was "truly sorry."
More details on how the Chargeback scheme works are available at www.which.co.uk/consumerrights/problem/how-do-i-usechargeback.