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MSOs expand Department, Chapter outreach.

The donation of seven Mobile Service Offices to six Departments and a Chapter will greatly expand the export of DAV service to small towns and remote areas far from our National Service Offices. And it will give the Departments and Chapter the opportunity to provide even more of our outstanding services to veterans who need our assistance.


Created in 2001, the Mobile Service Office Program evolved from the DAV's Field Service Units, which began serving veterans in 1973. Today s MSOs are staffed by NSOs and travel to remote locales providing service to disabled veterans wherever they were. Our MSOs were at ground zero in New York and at the Pentagon immediately after the 9/11 terrorist attacks.

The Mobile Service Office Program, where the rubber meets the road for DAV service across the nation, is getting better and larger. After nine years of rolling to small communities and large cities, the MSOs have traveled nearly a million miles increasing veteran accessibility to benefits through our professional National Service Officers.

"Last year, our MSOs traveled more than 114,000 miles, visiting 727 cities and towns," said National Service Director Garry J. Augustine. "Our NSOs interviewed 18,647 veterans and other potential claimants."

Seven of the ten MSOs in operation since 2001 were donated for continued use to the Departments of Arkansas, Minnesota, Montana, Oklahoma, Virginia and West Virginia, and to Chapter 1 in Portland, Ore. These donated MSOs will be staffed by Department and Chapter Service Officers. Another was donated to a program for homeless veterans in North Carolina.

"With all these MSOs operating in the continental United States, we're going to be available to many more veterans, their families and survivors," said Augustine. "With the ten new vehicles staffed by our NSOs and the others operated by Departments and a Chapter, we are going to reach deeper into areas far from our National Service Offices."

Supported with two $1 million grants from the Harley-Davidson Foundation, MSOs have also become the hub of the Harley's Heroes program, appearing at special dealership events across the country. "Most important are the thousands and thousands of veterans we've been able to help with our professional services and claims representation," said Augustine.

"All the donated MSOs to be used for outreach efforts are roadworthy and safe," said Augustine. "The new MSOs are equipped with laptop computers donated by Hewlett-Packard.

"This program is a great success," Augustine said. "Our NSOs are working very hard in these communities and at Harley-Davidson events. The NSOs are doing commendable work."

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Title Annotation:Mobile Service Offices
Author:Wilborn, Thom
Publication:DAV Magazine
Geographic Code:1USA
Date:Jan 1, 2011
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