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MRO Software Earns Highest Level Of PinkVerify Certification; Maximo Enterprise Suite Supports IT Service Management Best Practices.

BEDFORD, Mass. -- MRO Software, the leading provider of strategic asset and service management solutions, today announced that its Maximo(R) Enterprise Suite (MXES) has earned Pink Elephant's PinkVerify(TM) certification for ITIL (IT Infrastructure Library)-compatible software solutions. Pink Elephant is one of the world's leading consulting and training providers in ITIL standards, a best practice framework designed to optimize IT service management processes.

PinkVerify(TM) recognizes software solutions that have been objectively evaluated and certified by Pink Elephant IT Service Management Consultants. Solutions that are verified in four out of seven support processes - Incident, Problem, Change and Configuration Management - are verified as ITIL Service Support.

Solutions that are verified for the above four support processes, plus at least one of the remaining three processes - Service Level, Release and Availability Management - receive the Enhanced verification, the highest level of PinkVerify(TM) certification. Maximo Enterprise Suite met the requirements for all seven processes and received the Enhanced verification, the highest level of PinkVerify certification.

"Our ability to seek and receive the highest level of PinkVerify certification validates our strategy and the resources we committed to our recent development program and launch of Maximo Enterprise Suite," said Jack Young, executive vice president products and technology at MRO Software. "Our customers can be assured that the IT Asset Management (ITAM) and IT Service Management (ITSM) functionality in MXES supports ITIL standards and provides them with a certified solution for their IT asset and service management requirements."

As businesses become more dependent on technology, the need to establish and follow best practices and standards is increasingly important. ITIL standards address critical issues such as IT skill sets, customer service and security requirements, service management, the range and frequency of IT changes, and the increasing need to share information between business units. An objective third-party evaluation of best practices and standards can help ensure efficient use, management and deployment of IT assets.

"It is exciting to see solutions providers, such as MRO Software, delivering products that support key ITIL processes," says David Ratcliffe, President and CEO of Pink Elephant. "This further demonstrates the impact ITIL is having on IT departments and their organizations. Practitioners are demanding a method of identifying ITIL-compatible solutions, and manufacturers are meeting the demand head on. We are proud to add Maximo Enterprise Suite to our list of PinkVerified products."

PinkVerify(TM) is the IT service management toolset "stamp of approval" given by Pink Elephant. For more information about Pink Elephant and PinkVerify(TM), please visit:

About MRO Software

MRO Software is the leading provider of strategic asset and service management solutions. Maximo Enterprise Suite, the Company's flagship solution, is delivered on a web-architected platform and increases productivity, optimizes asset performance, and service levels, reduces costs and enables asset-related sourcing and procurement across the entire spectrum of strategic assets.

The Company's asset management solutions allow customers to manage the complete lifecycle of strategic assets including: planning, procurement, deployment, tracking, maintenance and retirement. Using MRO Software's solutions customers improve production reliability, labor efficiency, material optimization, software license compliance, lease management, warranty and service management across the asset base.

MRO Software (Nasdaq: MROI) is a global company based in Bedford, Mass., with approximately 900 employees, 10,000 customers and more than 260,000 end-users. The Company markets its products through a direct sales organization in combination with a network of international distributors. MRO Software has sales offices throughout North America, Europe, Asia/Pacific and Latin America. Additional information on MRO Software can be found at

Maximo(R) is a registered trademark, and MRO Software(TM) is a trademark, of MRO Software, Inc.
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Publication:Business Wire
Date:Apr 19, 2005
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