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MOTOROLA PLANTATION HOLDS ITS 3RD ANNUAL TOTAL CUSTOMER SATISFACTION/QUALITY TEAM COMPETITION

 MOTOROLA PLANTATION HOLDS ITS 3RD ANNUAL TOTAL
 CUSTOMER SATISFACTION/QUALITY TEAM COMPETITION
 PLANTATION, Fla., Aug. 12 /PRNewswire/ -- Motorola's Radio Products Group based in Plantation, today announced its 3rd annual Total Customer Satisfaction (TCS) team competition will be held at Marriott's Harbor Beach Resort on Aug. 15 and 16.
 The competition features the top 10 problem-solving teams from Motorola's Plantation manufacturing facility and the top team from Motorola's Leon, Mexico facility. All 11 teams utilize the theme of Total Customer Satisfaction in their TCS team activities to improve quality, to reduce costs and to reduce cycle time. The winning team will go on to Motorola's Land Mobile Products Sector competition in Hawaii in October.
 This event is also a precursor to Motorola's Corporate TCS competition to be held in early 1993, and will be judged by five executives from prominent businesses and organizations around Broward County and the state of Florida, including Calvin Moore, director of quality assurance, Bendix/King ATAD; Joe Merino, president, Unipower Corp.; Dione Geiger, Human Resources development, State of Florida Department of Administration; A.G. "Buddy" Johnson Jr., president, First Union National Bank of Florida; and June Wolfe, president, South Florida Manufacturing Association.
 "We firmly believe in the concept of empowered problem-solving teams," said Perry Noakes, corporate vice president and general manager of Motorola's Radio Products Group. "We estimate that our Plantation teams alone represent nearly $3 million in cost savings to the company. The leverage they possess in also helping us satisfy our customer's expectations, in both time-to-market and superior product quality, is almost incalculable. These associates, a vital part of our TCS/Six Sigma process, are truly energized and excited about the contributions they make to the company. This weekend's event helps us to recognize their contributions, and encourages them to continue their outstanding efforts."
 During the competition, each team will have 12 minutes to present their problem-solving processes and to highlight teamwork; project selection; analysis techniques; remedies; results; and institutionalization of process changes. At the conclusion of the presentation, time will be allowed for questions by the judges.
 Over 350 Motorola employees and their families will take part in the weekend activities, which include the team competition, and other family-oriented events at the resort. The TCS event is only open to Motorola employees and their families.
 The Plantation facility has over 100 TCS problem solving teams, representing 1,100 associates working on various product improvement projects. This year's theme for the TCS program is "Run with the Best", the theme also adopted for Motorola's "Evolution '92" communications show which was held in Fort Lauderdale last week.
 Motorola is one of the world's leading providers of electronic equipment, systems, components and services for worldwide markets. Products include two-way radios, pagers, telepoint, systems, cellular telephone systems, semiconductors, defense and aerospace electronics, automotive and industrial electronic equipment, computers, data communications and information processing and handling equipment. Sales in 1991 were $11.3 billion.
 Motorola was a winner of the first Malcolm Baldrige National Quality Award in 1988, in recognition of its superior company-wide management of quality processes.
 -0- 8/12/92
 /NOTE TO EDITOR: Motorola is a trademark of Motorola, Inc./
 /CONTACT: Ken Countess of Motorola, 305-475-5603/ CO: Motorola Inc. ST: Florida IN: CPR SU:


JB-SS -- FL002 -- 9251 08/12/92 09:01 EDT
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Date:Aug 12, 1992
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