Printer Friendly

MORE TAXPAYERS GET HELP WITH A SINGLE CALL

 WASHINGTON, March 10 /PRNewswire/ -- More taxpayers are finding that one call does it all when phoning the Internal Revenue Service with questions about their tax accounts. From October through the end of February, over 3.3 million taxpayers resolved their account questions while on the line to the IRS, up from about 1.8 million taxpayers for the same period last year. This represents nearly 82 percent of all accounts questions during this period.
 One reason for the improved customer service is an IRS initiative to provide its assistors with on-line computer access to various account data, regardless of where the taxpayer originally filed the return. The system includes more detailed records on tax returns filed since 1990.
 Previously, IRS assistors could get immediate information only for taxpayers who filed at one IRS center -- the one connected with the assistor's computer terminal. Other inquiries faced at least a one-day wait for the assistor to receive the information needed to help the caller.
 To take advantage of this computer enhancement, the IRS has expanded the authority of its telephone assistors to make changes to account files. Some things -- such as penalty abatements and address changes -- may be completed by phone. And when paper records are needed, taxpayers will usually mail the items to a local office rather than an IRS center.
 For example, if a man who filed in Pennsylvania and later moved to Texas gets a penalty notice forwarded to him, he can call the IRS in Texas to report his change of address and find out if he qualifies to have the penalty abated. Or if he needs the amount of mortgage interest he's deducted for the last two years, it's readily available.
 Formerly, an IRS assistor could only put in a request for the account information during the taxpayer's call. The taxpayer might then wait a couple of weeks to receive a written reply. Requests for tax return details -- other than income, tax or refund totals -- usually meant a four- to six-week wait just for the return to be retrieved from storage.
 One-stop account service will continue to grow as IRS replaces obsolete computer terminals under its Tax Systems Modernization program. This will give local IRS offices offering walk-in help the same capability as the toll-free telephone sites to use the improved system.
 As of March 5, the IRS had received 43.3 million returns and sent out 21.5 million refunds, worth $22.34 billion. At $1,040, the average refund is up 2 percent over this time last year.
 1993 FILING SEASON STATISTICS
 Cumulative through the week ending 3/6/92 and 3/5/93
 1992 1993 Pct. Change
 Individual Income Tax Returns:
 Total Receipts 47,100,000 43,275,000 -8.1
 Total Processed 33,811,000 30,707,000 -9.2
 Filing Alternatives --
 Total Receipts:
 Electronic Filing 8,756,000 9,820,000 12.2
 1040PC Format 544,000 1,578,000 190.0
 TeleFile 108,000 124,000 14.8
 Refunds Certified by
 the Martinsburg Computing Center:
 Number 23,075,000 21,486,000 -6.9
 Amount of principal $23.534 billion $22.352 billion -5.0
 Average refund $1,020 $1,040 2.0
 (NOTE: These amounts should NOT be compared to the "processed" numbers above, since those figures reflect Service Center processing, which is completed at least a week before refunds are certified at the Computing Center)
 Taxpayer Service Filing Season Statistics
 Through 3/7/92 Through 3/6/93
 Toll-free phone
 calls answered 9,826,671 9,673,510
 -0- 3/10/93
 /CONTACT: Internal Revenue Service, Public Affairs Division, 202-622-4000/


CO: International Revenue Service ST: District of Columbia IN: SU:

TW -- DC039 -- 4750 03/10/93 14:31 EST
COPYRIGHT 1993 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1993 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Mar 10, 1993
Words:620
Previous Article:BOEING DELIVERS FIRST COMPUTER UPGRADES FOR NATO AWACS
Next Article:ESTATE OF DISNEY HEIRESS SELLS LARGE BLOCK OF STOCK
Topics:


Related Articles
/FIRST ADD -- DC003 -- TAX FILING SEASON STARTS SATURDAY/
TAXPAYERS OVERLOOK KEY DETAILS OF TAX LAW CHANGES, ACCORDING TO THE IRS
Student Loan Funding Offers Ohioans Assistance in Navigating Education-Related Tax Credits and Deductions; New Benefits Reach an Even Greater...
Tax Season 101: Sallie Mae's Wiredscholar.com Helps College Students, Student-Loan Borrowers and Families Maximize Education-Related Tax Credits and...
New Deal's 'great success'.
Tax Season 101: Sallie Mae Helps College Students, Student-Loan Borrowers and Families Maximize Tax Credits and Deductions for Education.

Terms of use | Copyright © 2017 Farlex, Inc. | Feedback | For webmasters