Printer Friendly

MORE AIRLINE DELAYS, MISHANDLED BAGS AND COMPLAINTS, BUT FEWER PEOPLE BUMPED, DOT SAYS

 MORE AIRLINE DELAYS, MISHANDLED BAGS AND COMPLAINTS,
 BUT FEWER PEOPLE BUMPED, DOT SAYS
 WASHINGTON, Sept. 8 /PRNewswire/ -- U.S. airlines did not fare well in July in their on-time performance, and baggage handling and consumer complaints also were up, the Department of Transportation said today.
 However, according to DOT's monthly Air Travel Consumer Report, the airlines did show improvement in the numbers of passengers denied boarding (bumped). There were fewer airline passengers bumped in the second quarter of 1992 than in any similar period since quarterly bumping figures were first published over five years ago.
 The report notes that the 10 largest U.S. carriers posted an on- time arrival rate of 78.9 percent in July, down from 84.5 percent in July 1991 and the 81.0 on-time performance in June 1992. In compiling the data, delays caused by mechanical problems are not counted.
 The airlines compiled a record of 5.94 mishandled bags per 1,000 passengers in July, up from 5.26 in July 1991 and 4.52 in June 1992.
 The department also received 847 complaints about airline service in July, well above the 710 in July 1991 and the 633 registered in June 1992.
 U.S. airlines bumped 8,401 passengers in the April-June period, a rate of 0.75 involuntary denied boardings per 10,000 passengers. The previous low rate was 0.95, recorded in both the last quarter of 1991 and the first quarter of this year.
 The department reminded consumers who want on-time performance data for specific flights to call their airline ticket offices or their travel agents. Such information is available on the computerized reservation systems used by these agents.
 While providing a summary of flight data in its monthly report, the department also maintains a file covering more than 20,000 flights available for inspection in Room 4201 of the DOT headquarters building at 400 Seventh St. S.W., Washington. For those interested in obtaining all the flight information, computer tapes ($150 per tape reel) and a complete printout are available from DOT's Volpe National Transportation Systems Center in Cambridge, Mass. 02142.
 -0- 9/8/92 R
 /CONTACT: Bill Mosley of the U.S. Department of Transportation, 202-366-5571/ CO: U.S. Department of Transportation ST: District of Columbia IN: AIR SU:


IH -- DC027 -- 7043 09/08/92 13:36 EDT
COPYRIGHT 1992 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1992 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:PR Newswire
Date:Sep 8, 1992
Words:391
Previous Article:FOXMOOR RECORD NETS 21 CENTS PER SHARE FOR 12 MONTHS
Next Article:LINDEMANN JOINS CALGENE'S REGULATORY TEAM
Topics:


Related Articles
COMPLAINTS AGAINST AIRLINES IN 1991 LOWEST IN 21 YEARS, DOT REPORTS
FEWER FLIGHT DELAYS, MISHANDLED BAGS, NOTES MONTHLY CONSUMER REPORT
MORE AIRLINE DELAYS, MISHANDLED BAGS AND COMPLAINTS, BUT FEWER PEOPLE BUMPED, DOT SAYS
DOT RELEASES MONTHLY AIR TRAVEL CONSUMER REPORT
CONSUMER COMPLAINTS, MISHANDLED BAGS DECLINED IN 1993, ACCORDING TO REPORT
DOT RELEASES MONTHLY AIR TRAVEL CONSUMER REPORT
DOT RELEASES MONTHLY AIR TRAVEL CONSUMER REPORT FOR MAY
DOT ISSUES MONTHLY AIR TRAVEL CONSUMER REPORT
US airlines struggle to keep up with more bags - report.

Terms of use | Copyright © 2016 Farlex, Inc. | Feedback | For webmasters