MOHR helpline receives 87817 calls since 2016.
ISLAMABAD: Toll free helpline of Ministry of Human Rights 1099 received 87,817 calls from January 2016 so far to provide free legal advice and referral services to the victims of human rights violations for proper redressal of their grievances.
Taking prompt action on the calls, free legal aid was provided to 1937 complainants, while calls transferred to other relevant departments for instant referral were 3744, an official of MOHR told APP.
He further informed that 139 cases were examined and referred to the other institutions while 206 persons registered their complains through personal visits, emails and fax.
The helpline, he informed, was established under a development project of MOHR in May, 2015. The Project initially was expected to receive 4000- 5000 calls through the Helpline approximately per year. Whereas currently the helpline is receiving more than 4000 calls a month.
The objectives of the Helpline are to establish Helpline for addressing the issues of human rights violations through legal advice, activate a grievance-redressal mechanism through referral services to the victims of human rights violations.
It also included to maintain data-base on human rights violations at national level. And to facilitate and link relevant support services for the victims of human rights violations and their families.
It also focused on to set up a strong network and coordination mechanism among the concerned stakeholders including law enforcement agencies, service providers, media, Civil Society Organizations/Non-Government Organizations, Law Colleges, Private Law Firms, Bar Associations and other organizations working in the field of Human Rights.