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MILES INC. BETTER POSITIONED TO SERVE CUSTOMERS PRESIDENT AND CEO WEHMEIER TELLS CHEMICAL DAY AUDIENCE

 MILES INC. BETTER POSITIONED TO SERVE CUSTOMERS
 PRESIDENT AND CEO WEHMEIER TELLS CHEMICAL DAY AUDIENCE
 PITTSBURGH, April 15 /PRNewswire/ -- Was Miles Inc. bucking the trend toward smaller, decentralized organizations when it was formed from three major operating companies?
 That was a question many people had, including a number within the company, President and Chief Executive Officer Helge H. Wehmeier said during his keynote address at the 25th Annual Pittsburgh Chemical Day dinner this evening (7:30 p.m. EDT) at the Hilton Hotel & Towers.
 "The answer to this question is relatively simple," he explained to the audience of some 1,600 key industry executives from throughout the country. "While we did become one large operating company comprised of eight different operating divisions, the important point is this: The reorganization gave each business the freedom and flexibility to respond to the specific needs of the markets it serves."
 Miles Inc. was formed Jan. 1, 1992, through the merger of Miles Inc. with Mobay Corp. and Agfa Corp. The company, which is headquartered in Pittsburgh, has businesses in chemicals, health care and imaging technologies.
 Wehmeier acknowledged that a reorganization is an inward-looking process and that customers are concerned with receiving products and services of high technical standard and quality.
 "As one company," he emphasized, "we're definitely in a stronger position to meet our customers' needs."
 Wehmeier said the early success of the new Miles is directly related to the spirit and support of the company's 30,000 employees. Not only have they enthusiastically embraced the new organization, he said, they have not allowed internal changes to distract them from meeting customer obligations.
 Wehmeier told the audience that communications is key to generating this type of support and enthusiasm.
 "Like a catalyst in the chemical process, the one element that's essential to achieving our objectives and thus making us more competitive is communications," he explained. "Each of our employees must know where we're going, why and how we're going to get there. They need to understand they have a common goal, that everyone has a personal stake in the success of Miles."
 Among the key objectives of the reorganization is the development of a common corporate identity and culture. The company is well on the way toward establishing a consistent visual identity. Attention is now being focused on Miles' culture -- what it currently is and what it should be.
 Wehmeier gave several examples of concrete steps the company has taken to give employees a wider variety of growth opportunities or, as he says, "a larger aquarium to swim in." Among them are establishment of a common way to evaluate salaried positions, an expanded system for posting job openings, changes in the performance evaluation process and enhanced career planning.
 Wehmeier said operating as one company also promotes the sharing of ideas, programs and systems to better serve Miles' various customers.
 "A good example of this is the Quality Improvement Process, which started in the former Mobay Corporation," he said. "It's a system for addressing continuous improvement in everything we do, with an intense focus on customer needs, both inside and outside the company."
 -0- 4/15/92
 /CONTACT: Barry S. Cohen of Miles Inc., 412-394-5504/ CO: Miles Inc. ST: Pennsylvania IN: CHM SU:


CD -- PG009 -- 8826 04/15/92 15:13 EDT
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Publication:PR Newswire
Date:Apr 15, 1992
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