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MCI OPENS CALL CENTER SHOWCASE FEATURING LATEST 800 TECHNOLOGY

 WASHINGTON, May 20 /PRNewswire/ -- MCI Communications Corporation (NASDAQ-NMS: MCIC) today announced the opening of its first Call Center Showcase where the latest in 800 service technology and efficient call center management practices can be demonstrated to business customers.
 The Call Center Showcase, located in Dallas, is staffed by MCI network and resource management personnel who can brief customers on how technology can be implemented to help call centers achieve record efficiency levels. MCI experts also cover the latest call center management issues, such as: recruiting, training, motivating employees, workstation systems, call center technology, scheduling and load balancing.
 MCI call centers serve millions of customers by offering information about products and resolving service and billing issues. "MCI's call center operation has grown from a single location with ten associates, into a nationwide operation with eight call centers and more than 3,000 service representatives," said Rick Boykin, director of the network and resource management center. "We would like to show call center managers the call processing technology MCI has developed to create a paperless work environment and maximize call center efficiency."
 Call center managers touring the showcase are shown MCI's SWOP Plus (System Without Paper), which automates many call center agent functions. Visitors are also given demonstrations of the most advanced inbound 800 services.
 "MCI's Call Center Showcase in Dallas is very impressive," said Denise Garzon, division vice president of National Data Corporation. "The constant monitoring of service levels and MCI's ability to balance calls, proves that MCI has made a serious commitment to customer satisfaction and service."
 Call centers employ an estimated 4.5 million workers and generate approximately $280 billion in goods and services sold in the United States. It is estimated that call centers account for 70 percent of all toll-free 800 calls.
 "Businesses are learning the importance of call centers and how they can play a critical role in customer service, sales and marketing applications," said John Gerdelman, MCI's senior vice president of consumer markets. "We are pleased to share our expertise in this area and to demonstrate how we have created a call center operation that is number one in our industry."
 According to Gerdelman, call centers will become even more important as the toll-free market increases and the benefits of 800-number portability are realized. 800 portability, mandated by the Federal Communications Commission, allows businesses to move their 800 numbers to other long distance carriers without having to change those numbers, as previously required. The ruling took effect on May 1 of this year.
 "MCI has seen into the future of call center technology and is translating platforms, software and equipment into business opportunities," commented Lu Black, director of operations for National Data Corporation. "Combined with the benefits of 800 portability, MCI's call center technology provides a competitive advantage."
 MCI plans to open additional Call Center Showcases at MCI call centers in Hunt Valley, Md.; Sacramento, Calif.; and Denver. Call center managers interested in touring MCI's Dallas showcase should contact their local MCI representative.
 Headquartered in Washington, MCI offers a full range of domestic and global telecommunications services through one of the world's largest state-of-the-art networks. With 1992 revenue of over $10 billion, the company is the second largest long distance provider in the United States and has more than 60 overseas offices in 55 countries and places.
 -0- 5/20/93
 /CONTACT: MCI Corporate News Bureau, 800-289-0073 or 202-887-3000/
 (MCIC)


CO: MCI Communications Corporation ST: District of Columbia, Texas IN: TLS SU:

DC-TW -- DC017 -- 0797 05/20/93 13:09 EDT
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Date:May 20, 1993
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