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MCI ANNOUNCES NEW CALL ROUTING FEATURES FOR 800 ECR SERVICE

 WASHINGTON, May 26 /PRNewswire/ -- Continuing its commitment to satisfy customer demand, MCI Communications Corporation (NASDAQ-NMS: MCIC) today announced several new 800-number call routing features that allow businesses to obtain greater benefits from their 800 service.
 The new 800 Enhanced Call Router (800 ECR) features, part of MCI's family of Enhanced Voice Services (EVS), offer customers greater flexibility to customize solutions to meet their specific call routing needs. Customers will now be able to make 800-call routing database changes in near real-time and 800 ECR's larger database capacity will permit more sophisticated call routing requirements.
 Using a touch-tone phone, customers can add, delete or change call routing database records through keyed entries that become operational within minutes and allow calls to be routed to other business locations. An example would be companies with telecommuting programs who wish to route calls to wherever an employee may be working -- on extremely short notice.
 The increased database capacity permits the storage of more personal identification numbers, account numbers, telephone numbers and zip codes that are used to route calls to specific dealer locations, service centers or other places of business.
 Other new ECR features include: innovative call routing schedules, based on time and day, that offer flexible ways to route calls within an existing ECR application; "random-like" call routing to various destinations or to pre-recorded messages based on a customer's pre- specified percentage allocation; and "same day" availability of ECR Customer Call Records (CCRs) via a "new" dial-up access method or by MCI Mail. The dial-up access method provides this data within two hours from the end of the call, for the current day or for any date up to seven days past.
 "These ECR enhancements are particularly important right now in light of 800 Portability," according to Bill Price, MCI's director of Enhanced Voice Services. "Many more businesses are looking to 800 call routing applications as a solution to their rapidly changing business requirements, and companies that respond quickly, like MCI, will have a distinct advantage. 800 Portability simply makes it easier for customers to take advantage of the 800 ECR features that we offer."
 The Federal Communications Commission's rule on 800 Portability stipulates that as of May 1, 1993, businesses can change their 800 service provider without having to change their 800 number, as previously required.
 MCI Communications Corporation, headquartered in Washington, offers a full range of domestic and global telecommunications services through one of the world's largest state-of-the-art networks. The company, with 1992 revenue of more than $10 billion, is the second largest long distance provider in the United States and has more than 60 overseas offices in 55 countries.
 -0- 5/26/93
 /CONTACT: MCI Corporate News Bureau, 800-289-0073 or 202-887-3000/
 (MCIC) CO: MCI Communications Corporation ST: District of Columbia IN: TLS SU: PDT


DC-MH -- DC031 -- 2552 05/26/93 15:05 EDT
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Publication:PR Newswire
Date:May 26, 1993
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