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MCI ANNOUNCES NEW 800 ENHANCED CALL ROUTER FEATURES

 MCI ANNOUNCES NEW 800 ENHANCED CALL ROUTER FEATURES
 WASHINGTON, Sept. 14 /PRNewswire/ -- Calling it the "next


generation of 800 call processing," MCI Communications Corporation (NASDAQ-NMS: MCIC) today announced new 800 service features that provide improved customer service, higher sales potential and cost savings on 800 calls.
 These new enhancements to MCI's 800 ECR (Enhanced Call Router) service are the latest in a long list of innovative features that the company offers to 800 customers as part of its Enhanced Voice Services (EVS) family of products.
 The new 800 ECR features -- Takeback & Transfer (TNT), Announced Connect and enhanced reporting capabilities -- are designed to provide more efficient call management for 800 customers with multiple customer service locations.
 With TNT, 800 calls can be connected to any company location nationwide and can be transferred to other company locations without incurring new connect charges or making the caller hang up and redial.
 Previously, on a one-minute call to a customer service location in Florida that was then transferred to a New York office for additional service lasting three minutes, the 800 customer would be billed for two calls -- one for four minutes to the Florida number, plus three minutes from Florida to New York, for a total of seven minutes. With the TNT service, the 800 customer would only be billed for a single four minute call -- a savings of three minutes. Another benefit is that 800 customers do not need to invest in costly private networks or port and channel equipment, since all routing is done in the MCI network.
 The Announced Connect feature allows for the answering party to access customer account information in advance of being connected with the caller. A customer service representative would hear a customized message ("Incoming customer service call, account number 12345") and be able to pre-screen pertinent caller records or other information prior to speaking with the caller. The caller does not have to repeat account information or wait for data retrieval, and the prompt service can result in improved customer relations.
 "These new 800 features are perfect examples of MCI's ability to provide 800 customers with the most advanced services in the industry," said Bill Price, MCI's director of enhanced voice services. "The beauty of these EVS products is that they can provide specific customer service solutions without the addition of costly specialized equipment. They will also be powerful inducements to potential MCI 800 customers, once 800 portability takes effect in March 1993."
 According to Price, a major advantage of MCI's 800 ECR service is the reporting capabilities. "Our EVS reporting capabilities and features are unsurpassed. EVS provides standard and enhanced reporting tools to monitor performance, analyze caller selections and routing requirements, and profile caller demand, which provide reliable data for real-time decision making by management."
 The new 800 ECR features are available now, and MCI will be demonstrating them at the TCA (Telecommunications Association) conference in San Diego, September 21-25.
 Headquartered in Washington, MCI offers a full range of domestic and global telecommunications services through one of the world's largest state-of-the-art networks. With 1991 revenue of approximately $9.5 billion, the company is the second largest long distance provider in the United States and has more than 60 overseas offices in 55 countries.
 -0- 9/14/92
 /CONTACT: MCI Corporate News Bureau, 800-289-0073, or 202-887-3000/ CO: MCI Communications Corporation ST: District of Columbia IN: TLS SU: PDT


TW -- DC029 -- 9274 09/14/92 16:04 EDT
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Date:Sep 14, 1992
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