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MASSMUTUAL ISSUES CLARIFICATION TO INCORRECT TESTIMONY AT WHITE HOUSE TODAY

 SPRINGFIELD, Mass., Sept. 16 /PRNewswire/ -- At an informal gathering at the White House today, an over-billing problem a woman had with her hospital and insurer was incorrectly detailed.
 Carol T. Oudegeest, of Sunnyvale, Calif., was one of 15 people who told of problems they experienced with the health care delivery system.
 Oudegeest told the White House audience her company had been billed some $2,400 for a pair of crutches after she underwent knee surgery at the Stanford University Medical Center in October of 1982. An employee of Raychem at the time, she said she learned of the amount of the bill and complained about it to her insurance company, Massachusetts Mutual Life Insurance Co., of Springfield, Mass.
 She said today that nothing ever happened as a result of her complaint.
 But according to MassMutual's records, the insurer initially paid the claim and later looked into it. While unable to verify her figure of a $2,400 bill for the crutches, the insurer received a refund of $2,600 on behalf of Oudegeest from the Stanford University Medical Center a few months later, in February of 1983. MassMutual then credited Raychem's account for the refund amount.
 Oudegeest was apparently never notified of the refund to Raychem. Raychem is still a MassMutual contractholder.
 -0- 9/16/93
 /CONTACT: Marty McDonough of MassMutual, 413-744-2025 (work), or 413-529-9645 (home)


CO: Massachusetts Mutual Life Insurance Co.; Raychem ST: Massachusetts, California IN: HEA SU:

DJ-CM -- NE019 -- 2889 09/16/93 18:21 EDT
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Publication:PR Newswire
Date:Sep 16, 1993
Words:248
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