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License Support For Arbutus Software Products.

Contract notice: license support for arbutus software products

The subject of the order includes the maintenance of 300 pcs. licenses for arbutus analyzer software and a 1-piece license for arbutus windows server - a server application for parallel operation of 300 users of arbutus analyzer, for a period of 12 months after the conclusion of a contract, by providing the following services: 1. providing new versions of the software developed and released for distribution by the manufacturer within the maintenance period. 2. providing support in the bulgarian language via a hotline (answers to questions asked) from the contractor~s office during business days, from 9:00 to 17:00. 3. assistance in solving technical problems arising from the use of software by nra users. 4. assistance and advice on installing and configuring the arbutus server component and installing and configuring arbutus analyzer on client workstations when installing new versions of the operating system or other system software. 5. providing, up to 1 (one) time per month, upon request by the nra, up-to-date information on the number of active and free licenses for the use of the product, as well as assistance in their deactivation in case of a problem of their automatic deactivation. 5. access to the arbutus internet user forum provided by the software manufacturer. 6. in general, the communication for settling and resolving the problems encountered will be communicated by e-mail, with a maximum of 3 (three) working days after sending the e-mail. in the event of more serious problems, such as server component performance problems or other unusual behavior of the software, the contractor~s expert experts will provide on-site assistance upon prior arrangement between the contract coordinators.

This contract is divided into lots: no

Economic and financial affairs

Major organization : NATSIONALNA AGENTSIYA ZA PRIHODITE (131063188)

Address : 131063188

Bul. Knyaz Aleksandar Dondukov No. 52



Contact Person: V. Trifonov

Country :Bulgaria

Email :

Url :

Tender notice number : 195297-2019

Notice type : Tender Notice

Open date : 2019-05-28

Tender documents : T443797206.html

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Publication:Mena Report
Date:Apr 26, 2019
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