Letter: Mailbag - Service with a smile.
WHATEVER happened to customer service? Or even basic common courtesy?
I amtired of being served in shops and supermarkets by people who hold a conversation with someone else all the time they are "serving" me! This used to happen occasionally, but now it seems to be every time I go through a check-out.
During university holidays, I used to work on the check-outs at Lodges Supermarket in Marsh (remember Lodges?) and we would have been reprimanded at best and dismissed at worst if we had displayed such rudeness to customers.
And so we reminisce about happier times when people had mutual respect and preferred to smile rather than snarl at each other. Was the world really a better place, or is it a myth born of selective memory in the same vein as "there was always snow on Christmas Day" and "the sun always shone throughout the school holidays"? I wonder.... JUNE CALVERLEY-HEY Lindley