Printer Friendly

Law body `failing to handle problems'.

LAW chiefs are failing people with complaints about their solicitor, Scotland's legal watchdog said yesterday.

The Scottish Legal Services Ombudsman said the Law Society of Scotland refused to investigate complaints in too many cases.

And even when they did investigate, the society was often not "fair and thorough".

The Ombudsman's annual report listed a record 242 complaints against the way in which the legal profession dealt with disputes - up 42 per cent on the previous year.

Ombusdman Linda Costelloe Baker said: "The society's current complaints system fails both the ordinary person and the solicitor.

"I found the society had failed to investigate a complaint fairly or thoroughly in half of the cases I examined."

She also said the complaints procedure was "complex, lengthy and bureaucratic".

She said: "Some 874 people had the door closed in their face because the Law Society refused to investigate their complaints.

"One hundred wrote to me and I found that the Law Society is still rejecting far too many complaints that it should be investigating."

Law Society president Joe Platt said the rise in complaints was the "natural result of an open and accessible system".

But he rejected claims the society was failing to investigate as many complaints as it should. He said: "All complaints are considered but many complaints we receive are not about solicitors or not within the society's remit."
COPYRIGHT 2003 Scottish Daily Record & Sunday
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003 Gale, Cengage Learning. All rights reserved.

 
Article Details
Printer friendly Cite/link Email Feedback
Publication:Daily Record (Glasgow, Scotland)
Date:Jul 9, 2003
Words:227
Previous Article:Scots MPs save Blair in health vote revolt.
Next Article:TEARS FOR TWINS; Iran weeps for sisters as they die in theatre.


Related Articles
Byers is liar say Tories; FIGHTING FOR SURVIVAL 2.
BRIEFLY : TEEN ASSAULT CASE GETS CONTINUANCE.
COMPANIES GIVEN PROBATION FOR POOR STORAGE OF BODIES.
BRIEFLY : AUTO DEALER CLEARED ON MOST LATE TICKETS.
Police hunt for two men in identity cons; INNOCENT MAN ARRESTED AFTER FALSE DETAILS GIVEN TO POLICE.
Banned lawyer's tribunal bid fails.

Terms of use | Privacy policy | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters