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Landmark research can lead to real change.

Some research and studies provide valuable insights, but are hard to translate into practice, while others end up leading to real change. This issue of the Journal includes several articles that offer the potential to positively impact our professional practice.

Standardizing and improving utilization reports has been a long-standing issue in EAP. Sandra Caffo and Kathleen Greer led a group of National Behavioral Consortium (NBC) members in independent research that investigated the issue of customer preferences in reporting and metrics.

The NBC subcommittee examined current practices and surveyed customer preferences on utilization reporting. The goal was to understand more about what customers valued in EAP reporting and to provide recommendations for consideration by EAP providers. Sandra and Kathleen present key findings in this issue's cover story.

Other research has cast doubt on the effectiveness of conventional wellness programs. Dr. Richard Brown describes how Behavioral Screening and Intervention (BSI), a new alternative approach to workplace wellness, offers strong evidence of effectiveness and cost savings. BSI is delivered by specially trained coaches who, among other duties, follow up on positive screens with further assessment, coaching and referral to available resources. In a future JEA, part two of this article will discuss how EAPs could deliver BSI to their customers.

This issue of the Journal has other articles well worth reading. Many of us have presented certain trainings so often that they become stale to us (and maybe to our audiences). It's easy to overlook that some of these offerings - like supervisor training - are among the first services our clients see, so it is important that they represent our best work. If you are reevaluating or creating your own core supervisor training, Susan McDonald-Conroy presents some basic organizing principles that may save you time and remove a little uncertainty from the process.

On an issue that is not often discussed, Trevor Gates shares that despite greater acceptance of LGBTQI (Lesbian, Gay, Bisexual, Transgender, Questioning, Intersex) employees in the workplace, federal law in the United States does not currently prohibit employment discrimination based upon sexual orientation. Trevor presents specific strategies for cultivating a work environment that embraces LGBTQI workers. Moreover, what would it be like to transition from one gender to another? Pam Wyss, a CEAP in the state of Washington, recalls her personal experiences in an insightful narrative.

Last, but not least, we debut a new column, "Integration Insights" in this issue of the JEA. With integration and collaboration being such essential themes in today's EAPs, Mark Attridge, an astute researcher in our field, begins an in-depth look at this trend.

Finally, watch for Jeff Harris and Sandra Nye to return in the next issue. Happy New Year and happy reading!

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Title Annotation:Front Desk
Author:Lund, Maria
Publication:The Journal of Employee Assistance
Geographic Code:1USA
Date:Jan 1, 2015
Previous Article:Marketing matters.
Next Article:Focusing on integration of EAP with other services.

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