Labor Day message: treat your workers well and be rewarded.
When heading off for the Labor Day weekend, think of the people who make it possible: those who work for you like your contact center agents and supervisors for whom Labor Day is a workday where they deliver the customer service that we all depend on.
And when thinking of your staff, examine ways in which you can treat them better, so that they can become more productive and loyal that in turn leads to higher revenues, lower costs, and greater customer satisfaction. You may even be recognized by your peers for the results that you have achieved.
InfoCision has proven that looking after your staff pays off. As reported in a story on TMCnet, the teleservices firm was recognized as a finalist in the Employer Achievement category of the Health Care Heroes Award, presented by Crain's Cleveland Business. InfoCision won the congrats for having implemented a company-wide, proactive health and wellness program that emphasizes individualized employee care and convenience yet at the fraction of the cost.
Not surprisingly, InfoCision has been and continues to be one of the highest quality contact center firms there is. It is the only company to win a Marketing Via Phone (MVP) Quality Award every year since the inception of the honor back in 1993.
InfoCision gets a big cheer from this corner for proving in contact centers, as well as in organizations in general, that doing the right thing by your staff is the best thing all around.
Visit Brendan's blog at http://blog.tmcnet.com/call-center-crm/