LTFRB introduces new nationwide hotline number.
The Land Transportation Franchising and Regulatory Board (LTFRB) is introducing a new nationwide hotline number '1342' that would immediately offer actions on request for assistance and complaints against erring drivers of public utility vehicles (PUVs).
In a statement, the LTFRB said the 24x7 hotline number will also quickly address concerns on road safety, assistance on pending applications with the board, provide information on services rendered by the board and answer queries on application requirements as well as clarify existing and proposed policies of the Board.
LTFRB's nationwide 24/7 Hotline 1342 will replace all the old numbers displayed on all PUVs in the country with a tagline 'May Reklamo Ka? Itawag sa LTFRB".
Atty. Winston Ginez, LTFRB chairman said the new nationwide hotline number will be manned by call center agents who who will readily act on calls and texts received from the public. They will coordinate with LTFRB's Public Assistance & Complaint Desk personnel.
'We are encouraging the public to be 'citizen patrol' in reporting erring PUB/PUV drivers violating traffic rules and regulations by dialling '1342', " Ginez said.
After due consultation with all transport operators and commuters organizations, the board will issue a memorandum circular that will be distributed to all registered PUV operators nationwide to order them to change the current numbers and tagline posted on their authorized public vehicles.
The simplified tagline on all PUBs/PUVs will now read "LTFRB 24/7 Hotline 1342". The public can also text their comments and complaints or send photos via Viber to 0917-530-1342 for Globe and TM subscribers or 0998-530-1342 for Smart, Talk 'n Text and Sun users.
Callers using PLDT lines and those using Smart, Talk 'n Text, and Sun lines within and outside Metro Manila need to dial "1342". Post paid Globe/TM callers within and outside Metro Manila need to dial "1342" only. But prepaid Globe/TM callers and all Globe lines within outside Metro Manila need to dial "(02) 1342".
MB File (Photo by Jacqueline Hernandez)