LEXUS SWEEPS CUSTOMER SATISFACTION RANKINGS
LEXUS SWEEPS CUSTOMER SATISFACTION RANKINGS TORRANCE, Calif., June 29 /PRNewswire/ -- Lexus is the most
satisfying automotive nameplate sold in America among owners after a one-year period and the LS 400 is the most satisfying car, according to the results of a survey released today by the independent research firm of J.D. Power and Associates.
Lexus finished with 179 of a possible 202 points in the Customer Satisfaction Index (CSI), the highest total ever. CSI charts consumer satisfaction with a product and dealer during a one-year ownership period. Lexus has topped the rankings for both years it has been eligible, having tied for first last year. The LS 400 and ES 250 (since replaced by the ES 300) finished one-two in the individual model rankings. The LS 400 recorded a score of 182, the highest ever, and the ES 250 was at 173, second overall and first in the "Upper Middle" segment. "Competition has been good for the American consumer," said Dave Illingworth, Lexus group vice president and general manager. "Car quality has improved and so has the quality of service consumers receive at the dealership. This is a direct result of competition in the marketplace." Following Lexus (182) in the top 10 nameplate standings was Infiniti (167), Saturn (160), Acura (148), Mercedes-Benz (145), Toyota (144), Audi (139), Cadillac (138), Honda (138) and Jaguar (137). The CSI results follow the top ranking for the LS 400 in Power's Initial Quality Study (IQS) released last month. IQS records owner problems with their cars during the first three months of ownership. The LS 400 also recorded the fewest number of problems in the history of the IQS survey. -0- 6/29/92 /CONTACT: Art Garner of Lexus, 310-781-3282/ CO: Lexus ST: California IN: AUT SU: AL-CH -- LA021 -- 4792 06/29/92 14:07 EDT
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|Date:||Jun 29, 1992|
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