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KLM airlines tops int'l passenger satisfaction poll.

TOKYO, Feb. 9 Kyodo KLM Royal Dutch Airlines topped the list of satisfaction among Japanese travelers in a survey released Tuesday by the publisher of a Japanese travel magazine. Diamond-Big Co., the Tokyo-based publisher of Chikyu No Arukikata Magazine (World walkers), polled 2,127 international travelers last October and November on their impressions of 57 airlines. The travelers -- who made an average of 14.2 overseas trips per person -- were asked about each airline's level of service, quality of in-flight meals, safety reliability, comfort level, and convenience. The three major Japanese airlines -- All Nippon Airways, Japan Airlines and Japan Air System -- ranked 10th, 14th and 19th, respectively, in the poll. The survey respondents specifically praised KLM for the convenience of its Amsterdam hub in flights to European destinations and for its frequent-flier program. The program entitles customers to free airline tickets based on the number of miles the passenger has flown with the airline. Swiss Air and Singapore Airlines were ranked second and third, with Lufthansa German Airlines and Australia's Qantas Airways rounding out the top five. The magazine said the pollees were unhappy with high air fares charged by the Japanese airlines.
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Comment:KLM airlines tops int'l passenger satisfaction poll.
Publication:Japan Transportation Scan
Geographic Code:9JAPA
Date:Feb 15, 1999
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