KIOSK CONVENIENCES: Ideas for implementing interactive self-service technology across campus.
While there's no dedicated higher ed group to turn to for strategizing about where and how to use this technology, administrators continue to experiment with kiosk placement and function, as well as with tracking use to maximize money spent.
IT Strategist Richie Crim continually assesses where kiosks get the best ROI at his institution, Lord Fairfax Community College in Virginia. Often interest will surge as a semester launches and then wane quickly, so he has worked to add new features that students and visitors may need. His campus has device-charging kiosks, and one idea is to station iPad kiosks there so students can complete other transactions as they wait.
"As technologists, we need to reinvent the kiosk," Crim says.
Deploy a roving kiosk robot that approaches people on campus to solicit opinions or information.
At Lord Fairfax Community College in Virginia, student leaders launched a survey about vaping on campus but could get only a few people to take it on a computer in the student union. They consulted Information Technology Strategist Richie Crim, who came up with the idea of using a robotic device with an iPad that drives up to students and then parks so the survey can be filled out. "We probably got 30 times the results over two days versus the first full-week effort that had only three respondents," says Crim. In the future, he envisions a roving kiosk like this for greeting students as they enter the fitness center.
50+--Number of kiosks currently at Lord Fairfax Community College (including those used for printing, device charging, registration, financial aid processes and other functions)
Record use of kiosks in specific spaces and facilities.
Departments at the University of San Diego can obtain check-in kiosks to track student use of services such as the commuter lounge or walk-in financial aid appointments, says Steffanie Hoie, manager of CRM and portal technologies. A mobile app can track event check-ins via a card swipe. And by combining a kiosk with the university's gamification system, event organizers can give attendees points for showing up.
38,201--Number of check-ins at various locations across campus between September 1, 2017, and April 30, 2018
By Melissa Ezarik
Popular places for kiosks
Emerging Trend: Kiosks where students can look up nutritional information, place orders and manage meal plans.
Outdoors across campus
Emerging Trend: Capturing information from prospective students and families as they wait for an interview or tour.
Financial aid offices
Student accounts/bursar's offices
"One-stop" student service centers
Other kiosk location ideas
Campus card offices
Student health centers
Campus-based community clinics
Kiosk hardware options
Fully enclosed stations
TIP: Track utilization; maybe the kiosk can be tried elsewhere for improved ROl.
Common campus kiosk functions
Managing long lines while waiting for a service
Scheduling appointments in advance
May he fading as online service capabilities grow
Paying for food or merchandise
Paying for parking
Emerging Trend: Personalized wayfinding. Near-field technology can, for example, give students directions to a building based on their personal schedules.
Making tuition and fee payments
May be fading as online service capabilities grow
Other functions for kiosks
Registering for events/purchasing tickets
Checking in for events or classes
Paying fines (parking, library, etc.)
Reserving a conference or huddle room
Preparing a mailing
Package delivery alerts
Checking on sustainability efforts of a facility's occupants
Directing users to more information via a barcode, DR code, etc.
Charging mobile devices while completing other self-service tasks
If signage doesn't make it obvious how the kiosk can help, students and visitors likely won't use it.
Try this: Kiosk ideas to model
Set up a library kiosk to help users find a computer with specific software installed.
Eric Johnson, the numeric and spatial data librarian in the Center for Digital Scholarship at Miami University in Ohio, set up this type of kiosk about four years ago in King Library. He listed all the software on a spreadsheet and integrated it with a map of each computer area. Users can select a specific computer's image to see what software it has or select a particular software to see which computer images are highlighted.
43--Total number of software packages available on computers throughout the library, as of spring 2018
Use a kiosk as part of an efficient controlled-entry system for a clinic for community members.
The School of Dentistry at the University of the Pacific offers dental clinics and a range of services for San Francisco Bay Area residents. Current patients with appointments who arrive at a clinic enter their last name to check in via a kiosk, which prints out a badge with clinic floor and location noted. When the patient gets to that clinic location, there's no need to check in again.
9,000--Approximate number of kiosk check-ins by patients each month
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|Date:||Jul 1, 2018|
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