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KFC forced to close stores over chicken shortage crisis.

Byline: Robert Dalling Reporter robert.dalling@walesonline.co.uk

KFC was last night still grappling with the closure of 600 branches across the UK after a new delivery contract with DHL sparked chicken shortages across the country.

The chicken restaurant has teamed up with a new delivery partner, but says they have "had a couple of teething problems" which has resulted in many chains in the UK not getting deliveries and being forced to close their doors.

It means several branches have been closed, while others say they are opening but with a limited menu, and some branches said they were awaiting further instructions from head office.

The closures were the result of delayed chicken deliveries by DHL, which announced in November that it had been appointed alongside QSL to manage the supply and distribution of food products and packaging for more than 850 KFC restaurants throughout the UK.

"Due to operational issues a number of deliveries in recent days have been incomplete or delayed," DHL said in a statement.

A statement from KFC read: "We won't compromise on quality, so no deliveries has meant some of our restaurants are closed, and others are operating a limited menu, or shortened hours.

"We know that this might have inconvenienced some of you over the last few days, and disappointed you when you wanted your fried chicken fix. We're really sorry about that.

"Shout out to our restaurant teams who are working flat out to get us back up and running again."

Branches across Wales that were closed for at least part of yesterday included: | KFC Morganite Works, Upper Forest Way, Llansamlet, Swansea; | Christchurch Road, Baglan Bay Retail Park, Baglan, Glamorgan; | Llandeilo Road, Cross Hands, Carmarthenshire; | Trostre South Retail Park, Llanelli; | Parc Pensarn, Carmarthen; | Newport Road, Cardiff; | Excelsior Road, Cardiff; | Waun Y Pond, Ebbw Vale; | Tirfounders Fields, Aberdare; | Heol Ceinog, Barry; | Cardiff Gate M4 Services; | Newport East Retail Park; | Newport Friars Walk Shopping Centre.

Other branches were experiencing limited stock, including Queen Street in Cardiff, which planned to serve a limited menu yesterday with remaining stock if a delivery did not arrive.

General manager Sophia Omran said: "We are experiencing issues with delivery and depending on if we get one we will sell the stock we currently have with a limited menu." Other branches experiencing delivery issues who said they would be serving limited stock yesterday included: | Bridgend Designer Outlet; | Cymmer Road, Porth; | Cyfartha Retail Park, Merthyr Tydfil; | Llandudno Junction; | Colwyn Bay; | Rhuddlan; | Wrexham.

A KFC spokesperson said: "We've set up a page on our website - www.kfc.co.uk/crossed-the-road - so our fans can check where their nearest open restaurant is, and we're updating this as regularly as we can.

"Our teams are working flat out all hours to get the rest back up and running as soon as possible - but it's too early to say how long it will take to clear the backlog."

CAPTION(S):

<B KFC has been forced to close a raft of stores after a new delivery contract with DHL resulted in chicken shortages across the country

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Publication:Western Mail (Cardiff, Wales)
Geographic Code:4EUUK
Date:Feb 20, 2018
Words:511
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