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KERR-MCGEE REFINING EXTENDS PAYMENT DEADLINES FOR FLOOD VICTIMS

 HOUSTON, Sept. 29 /PRNewswire/ -- While the months of July-September of 1993 may be remembered for severe flooding and devastation of property in the Midwest, it was also a time for some corporations to serve special needs of customers. Kerr-McGee Refining Corp. wrote its entire credit card mailing list in the affected area and voluntarily offered an extension of the payment deadlines. Many customers responded that, although they were not affected, they appreciated the company's gesture.
 Kerr-McGee's Credit Card Center is based in Houston, and serves a customer base of more than 200,000 in the central United States. Of that amount, some 50,000 are located in the flood affected areas of Iowa, Nebraska, Kansas, Illinois and Missouri.
 Additionally, Kerr-McGee notified all 350 of its branded distributors that the company wished to assist customers with extended terms. Distributors were asked to identify service stations and surrounding communities that needed individualized attention and to involve the corporation in whatever ways were possible.
 "We wanted to do something to help alleviate the stress that many customers were under," recalls Ray Freels, president of Kerr-McGee Refining. "Though many did not accept the extension of payment, they saw us as a corporation that communicated on a personal basis. This dialogue with customers has given us additional opportunities to focus on their needs."
 Many customers wrote the company back.
 "It is heartwarming to know that a large company would extend such a generous hand toward customers," replied a woman from Sedalia, Mo.
 "You have restored my faith in humanity," said a Colby, Kan., resident. "It's rare today for a corporation to do something so neighborly."
 "On behalf of the many whose typewriters, checks and file cabinets have been so damaged that they would not even write a check, this small businessman says thanks for your concern," wrote the president of a construction company in Logan, Iowa.
 "Even though it was a form letter, we were touched that it was sent at all," wrote a couple from Atlanta, Ill. "About the time that big business leaves another bad taste in my mouth, then something like this happens to cause me to rethink my opinion of some."
 Kerr-McGee's refining and marketing operation is based in Houston. Additionally, Kerr-McGee operates refineries in Corpus Christi, Texas, Wynnewood, Okla., and Cotton Valley, La.
 Kerr-McGee serves retail outlets in 13 states. In Texas, the company has service stations concentrated in the northern (Dallas, Wichita Falls, the Panhandle) and southern (Brownsville, Harlingen, McAllen) parts of the state.
 -0- 9/29/93
 /CONTACT: Dow Dozier of Kerr-McGee, 405-270-2877/


CO: Kerr-McGee Refining Corp. ST: Texas, Oklahoma IN: OIL SU:

MC -- DV003 -- 6938 09/29/93 15:54 EDT
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Publication:PR Newswire
Date:Sep 29, 1993
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