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KDS COMPUTERS PROVIDES GREATER SUPPORT TO NOTEBOOK CONSUMERS.

KDS Computers Inc., a subsidiary of KDS, has announced that it will support its affordable notebook computer products with a comprehensive technical service center and replacement program to provide increased value to its consumers.

KDS, which already offers the KDS Advancement Replacement Express Service (KARES) to owners of its monitors, is now extending a similar program to its notebook products. The KARES program is specifically designed to reduce users' downtime by providing a replacement unit within days in the unlikely event that their notebooks require service.

This program is available at no cost for the first 30 days from the notebook's purchase date. Following that period, there will be a fair charge.

Furthermore, free technical service is provided for a 15-day period beginning from the first phone call. Technical support after the 15-day period costs $20 per call. This technical support is offered 24x7 365 days.

At the time of the call, a KDS technician will attempt to diagnose the nature of the problem and correct it over the telephone. However, if it is determined that the notebook needs to by examined by a KDS technician, the KARES program will enable owners to receive a replacement.

KDS Computers also provides warranty against defects for all new notebook products for one year from the date of purchase, excluding the notebook battery, which is warranted for six months from the purchase date.

The KARES program and 24x7 technical support call center further complement KDS Computers' current offerings to product consumers. Already in place is KDS' Flex!Tech program which enables after market upgrades to its notebook lines.

As newer technology becomes available, the Flex!Tech program allows users to receive faster compatible Intel microprocessors, additional memory and higher capacity hard disks, thus eliminating obsolescence. As a result, users can configure their notebooks to best suit their needs at a fraction of the cost of buying a new system.

All of these programs are applicable to models in KDS Computers' Valiant 6000 and ThinNote 2000 series.

"KDS Computers is committed to providing users with high performance notebooks at $200 to $400 less than the competition," said Erin Rippee, vice president of marketing for KDS.

"However, we take the value that we provide to users even one-step further by recognizing their need for support after they've taken their notebooks home. Once consumers have purchased our products, we have programs in place to provide them with a lifetime of technical support and troubleshooting."

KDS Computers, with headquarters in Garden Grove, is a subsidiary of KDS, one of the world's largest producers of color monitors and consumer electronics. Since its founding in 1997, KDS Computers has quickly established itself in the industry as an emerging leader in high-performance, high-value, built-to-order notebook computer products.

KDS Computers markets innovative portable systems to the small home office, Fortune 500, government and education markets. Its products are sold through OEM, retail, distribution and reseller channels. Additional information about KDS Computers can be found at www.kdscomputers.com.
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Title Annotation:Company Business and Marketing
Comment:KDS COMPUTERS PROVIDES GREATER SUPPORT TO NOTEBOOK CONSUMERS.(Company Business and Marketing)
Publication:EDP Weekly's IT Monitor
Geographic Code:1USA
Date:Feb 19, 2001
Words:497
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