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KDDI miscalculates mobile e-mail service fees before billing.

TOKYO, March 17 Kyodo

KDDI Corp. said Tuesday it miscalculated e-mail service fees for up to 21.03 million customers for its ''au'' mobile phone services due to a technical error before sending bills to them.

The company found the miscalculations as a customer making an inquiry about fees last Saturday complained that fees were excessive, KDDI said.

Although miscalculations have been estimated at hundreds of millions of yen, the company has managed to keep away from overbilling any customers, it said.

Miscalculations might have occurred during a 10-day period to last Sunday as some wrong data were put into a computer system during a system repair, KDDI said.

KDDI will not collect e-mail fees from some 8.67 million customers subject to overcalculation. But those subject to undercalculation will be asked to pay fees.

An ''au'' e-mail service costs 0.6 to 2.3 yen for about 250 letters.
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Publication:NTT Topics
Date:Mar 23, 2009
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