Japan : Fujitsu Systematizes Digital Marketing Products, Solutions.
As smart devices have proliferated rapidly in recent years, corporate marketing operations have begun to utilize digital points of contact between companies and customers. For many companies, different organizations, such as the sales department or the customer-support department, have each been separately approaching customers as part of their operations, creating a situation where there is a lack of a uniform marketing approach across organizations. In addition, because many of the IT products and services used in digital marketing are used for specific tasks, there were issues in getting an all-around understanding of the customer at the level of the individual product, preventing company-wide implementation of optimized marketing. Given this, a demand exists for ways to provide optimal customer-oriented marketing by designing operational processes and services that cut across organizations to improve companies' competitiveness going forward.
About the New CX360
Fujitsu has systematized its products and solutions into an approach known as "CX360," which enables optimal marketing to be conducted across organizations to each individual customer.
1. Solution CX360: Solutions to provide customer-oriented real-time marketing
This is a series of solutions centered on the eXperience Data Platform (XDP), which enables users to grasp changes in the status of individual customers in real time, and then adopt the necessary approach. Fujitsu has bundled together and systematized the products and solutions it has, until now, offered to each company individually, to meet needs common to all customers. (See also "Fujitsu Enables Real-Time Customer-Centric Marketing," press release, November 4, 2016.)
2. Team CX360: Specialists who provide one-stop support for a company's digital marketing
An approximately 100-person-strong team of specialists, centered on members who received the 2015 CRM Best Practice Award(2), and including marketing consultants, data engineers, and data curators, provides one-stop, total support for a company's digital marketing operations, offering consulting, designing, developing, and building applications and platforms, and even providing service operations and support.
3. Community CX360: Services and co-creation through cooperation with external partners
As the wide-ranging marketing environment surrounding digital marketing products and solutions becomes more complex, a variety of approaches and methods exist to establish marketing strategy and selection of optimal products. Fujitsu has begun collaborating with multiple solution partners, both in and outside of Japan, which have cutting-edge technology and services, and is conducting evaluations in order to help each company select the optimal products and solutions from this wide variety of products. Fujitsu is already working together with partners in the US, such as Domo and Tealium, promoting the implementation and operational use of each company's strongest services. Fujitsu is also building a community that, in addition to solution-partner companies, includes marketing professionals who are experts in such fields as customer journey design and user experience (UX) design. This provides an environment in which solution methods suited to a company's issues and goals can be easily created.
With CX360, Fujitsu is providing solutions centered on XDP and consulting that supports customers in formulating strategies, building a cycle that advances marketing through the use of AI and other technologies. This can then enable customers to integrate the wide variety of data in their operational systems, aiming to connect customer actions, preferences, and characteristics to customer-centric operational processes, thereby achieving optimized real-time customer-centric marketing across the whole company.
[c] 2016 Al Bawaba (Albawaba.com) Provided by SyndiGate Media Inc. ( Syndigate.info ).
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|Date:||Nov 5, 2016|
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