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JPMorgan Launches New Bondholder Service Center On Internet.

Business Editors

NEW YORK--(BUSINESS WIRE)--June 11, 2001

JPMorgan Institutional Trust Services today announced the launch of its Web-based Bondholder Service Center. The new Web site provides individuals, institutions, and brokerage houses a range of informational services that help them take full advantage of their bond ownership.

"The benefits of the Bondholder Service Center site are the speed and directness of information delivery and the convenience of using the Center. The site operates as an important information source that represents a quantum leap in convenience for bondholders," said Mark Fischer, senior vice president and head of global operations at Institutional Trust Services.

Bondholders can log onto to get immediate answers to queries such as how to replace or report a lost bond, how to change an owner's name, or what action to take in the event of a bondholder's death. The FAQ section -- the answers to frequently asked questions -- sets out the basics of how to submit a bond for payment or effect a transfer. Other features include a link to the Internal Revenue Service, a button that sends an e-mail directly to a customer service representative, and tax forms that can be downloaded.

"The Service Center provides a level of convenience to users that is really only possibly on the Internet. The site also serves as a foundation for more dynamic, self-directed services that will continue to increase the differentiation of JPMorgan's on-line trust offerings in the market place," said Tyrone Po, senior vice president, Institutional Trust Services' head of e-commerce and LabMorgan's Institutional Trust e-strategist.

About Institutional Trust Services

Institutional Trust Services is one of three divisions in JPMorgan's Treasury & Securities Services, the firm's information and transaction services franchise. The division maintains a global network of more than 30 offices in 12 countries, including Chase Trust Bank in Tokyo and Chase Trustees Ltd. in London, with more than 2,000 employees worldwide. Through this global network, Institutional Trust Services delivers a broad range of products and services, including traditional corporate trust, structured finance, global securities clearance, collateral management settlement services, American Depositary Receipt services, as well as outsourcing support to a variety of U.S. and international government agencies. The division services more than $3.0 trillion in debt worldwide.

About LabMorgan

LabMorgan ( is the e-finance engine of JPMorgan Chase. The Lab's purpose is to find, nurture, invest in, use, and help to commercialize e-finance initiatives that will transform JPMorgan Chase and the financial services industry. LabMorgan has access to the full range of JPMorgan Chase's resources including more than 30 million customers around the world and a prestigious brand, as well as unparalleled expertise based on more than 200 years of experience in finance. LabMorgan is the premier partner for accelerating ideas in e-finance.

About JPMorgan Chase

J.P. Morgan Chase & Co. is a leading global financial services firm with assets of $714 billion and operations in more than 50 countries. The firm is a leader in investment banking, asset management, private equity, custody and transaction services, retail and middle market financial services, and e-finance. Headquartered in New York, JPMorgan Chase serves more than 30 million consumer customers and the world's most prominent corporate, institutional and government clients.
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Publication:Business Wire
Date:Jun 11, 2001
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