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JAGUAR RECORDS MAJOR INCREASE IN U.S. CUSTOMER SATISFACTION RATING

 JAGUAR RECORDS MAJOR INCREASE IN U.S. CUSTOMER SATISFACTION RATING
 MAHWAH, N.J., July 1 /PRNewswire/ -- Jaguar customers' satisfaction level has risen by almost 20 percent in one year, taking Jaguar from 25th place up to 10th place in the 1992 Customer Satisfaction Index released this week by the independent research company, J.D. Power and Associates.
 Michael Dale, president of Jaguar Cars Inc., said: "We are obviously pleased that this survey validates the improvements in product quality we have been measuring internally, and that it also highlights the excellence of the customer-handling skills of our dealers and Jaguar employees. This result is a clear reward for their unstinting efforts to excell in customer handling. According to the Power findings Jaguar has jumped to fourth place in the Customer Handling segment of the survey."
 The CSI report also shows that Jaguar has made its greatest progress in the area of Satisfaction With Vehicle Repair/Reliability, posting a 20-point gain, which is 21 percent higher than last year's score.
 Nick Scheele, chairman and chief executive of Jaguar Cars Limited, Coventry, England, said, "The survey illustrates the quality improvements in Jaguars sold over 12 months ago and we look forward to further improvements in next year's survey by maintaining the quality momentum."
 -0- 7/1/92
 /CONTACT: John Crawford of Jaguar Cars Inc., 201-818-8149/ CO: Jaguar Cars Inc.; Jaguar Cars Limited ST: New Jersey IN: AUT SU:


KH -- NY028 -- 5551 07/01/92 09:58 EDT
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Publication:PR Newswire
Date:Jul 1, 1992
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