Printer Friendly

It's not even one day into our holiday and I'm worried about getting home safe and without having my eyeballs ripped out for another fare...

Byline: SONIA SHARMA Reporter sonia.sharma@reachplc.com

PRIMERA Air passengers have told of their fury at being left high and dry by the crashed budget carrier.

The airline has announced it has ceased trading and will be filing for bankruptcy.

It said it was a "sad day" for staff and passengers after 14 years of operation, citing that "several unforeseen misfortunate events severely affected" its financial standing.

The number of Primera Air passengers left stranded by the collapse is reported to be in the thousands.

Among those affected are Nikki Mart, from Jarrow, and her partner Geoff Venus, 32, from Whickham.

They landed in Jamaica on Monday for the start of a "dream holiday", only to find out the airline had gone bust hours later.

Their plan was to stay for eight nights in Jamaica, then three nights in Nassau in The Bahamas, followed by two nights in Toronto.

They were due to fly home into Stansted from Toronto with Primera Air on October 14. Nikki, 27, said: "My partner and I just landed in Jamaica at 5pm local time on October 1. It's a dream holiday we have worked hard to save for.

"I woke up at 1am in Jamaica having fallen asleep early with jet lag from travel and saw news on the screen that Primera was going bust.

"I checked my emails - no communication or advice at all, which is irritating. I checked their Twitter and that's when I saw their pathetic sign-off about going bust.

"They let the news break without any indication or help being offered. Their thanking us on Twitter for loyal service is a joke.

"They aren't loyal to us and have shown no compassion for our situation, not just us but all customers and employees. It's not even one day into our holiday and I'm worried about getting home safe and without having my eyeballs ripped out for another fare. That flight alone cost $450 Canadian dollars. Luckily our other flights are with other airlines.

"I'm trying not to let it ruin our trip, especially as it's happened so early on.

The lack communication, advice or from Primera makes it so more Nikki "The lack of communication, advice or empathy from Primera Air makes it so much more stressful."

Those who have booked on tours have been urged to contact their agents.

of Stansted said on Monday that travellers due to fly with the airline should not travel to the airport, from which Primera operated flights to Spain and the US.

empathy Air much Birmingham Airport referred customers to the Civil Aviation Authority advice, which urged those expecting return flights to the UK with the operator to make fresh arrangements home.

The collapse of the airline comes almost a year to the day after travel firm Monarch went to the wall, leading to the redundancies of nearly 2,000 employees. More than 110,000 Monarch passengers were left overseas and the Civil Aviation Authority helped repatriate stranded holidaymakers in what Transport Secretary Chris Grayling called an "unprecedented response to an unprecedented situation".

The lack of communication, advice or empathy from Primera Air makes it so much more stressful Nikki Mart

CAPTION(S):

Nikki Mart and partner Geoff Venus, who are stranded abroad after the collapse of Primera Air

COPYRIGHT 2018 MGN Ltd.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2018 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:Evening Chronicle (Newcastle, England)
Date:Oct 3, 2018
Words:547
Previous Article:Heroines of our region's history; NEW BOOK CELEBRATES THE GREAT WOMEN OF THE NORTH.
Next Article:Funding for Citizens Advice to help universal credit claimants.

Terms of use | Privacy policy | Copyright © 2020 Farlex, Inc. | Feedback | For webmasters