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Introduction to healthcare quality management.


Introduction to healthcare quality management.

Spath, Patrice.

Health Administration Press


266 pages




This introductory volume aimed at undergraduate students with little or no healthcare experience clarifies the basic principles and techniques of quality management. It explains methods of measuring, assessing, reporting, and improving healthcare services, including the characteristics and factors affecting consumer perceptions of quality, clinical quality management, statistical process control techniques, improvement models and tools, the evaluation and improvement of patient safety, and resource management. Spath, a health information management professional who presents educational programs on healthcare quality management topics, teaches in the department of health services administration at the U. of Alabama, Birmingham.

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Publication:SciTech Book News
Article Type:Book review
Date:Dec 1, 2009
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