Internetwork Experts Recognized by Cisco Systems as IP Contact Center Express Advanced Technology Provider.
ADDISON, Texas--(BUSINESS WIRE)--Nov. 18, 2003
Internetwork Experts Inc., a wholly owned subsidiary of I-Sector Corporation (Nasdaq:ISEC), announced today it has achieved the Internet Protocol Contact Center Express Advanced Technology Provider (IPCC-E ATP) status from Cisco Systems Inc. This ATP designation is by invitation only and recognizes Internetwork Experts for having the ability to provide the core knowledge and skills required to successfully deploy Cisco contact center solutions targeted at the mid-range, single-site contact center market.
"ATP partners are instrumental in helping Cisco penetrate new growth markets," said Paul Mountford, vice president, Worldwide Channels at Cisco Systems. "ATP partners, like Internetwork Experts, are hand selected by Cisco to help develop the solutions, services and support that enable the successful deployment and management of Cisco advanced technologies."
David DeYoung, vice president of business development for Internetwork Experts commented, "It is important for Internetwork Experts to provide a comprehensive solution for contact centers as they continue to grow as a segment of the overall IP-Telephony market. We are pleased that Cisco has recognized our expertise and commitment to this technology and included us in this program."
To achieve the IPCC-E ATP, Internetwork Experts met or exceeded the personnel, pre- and post-sales support as well as lab requirements outlined by Cisco.
The IPCC-E ATP required Internetwork Experts to achieve the IP-T Technology Specialization as a prerequisite. To achieve the Cisco IP-T Technology Specialization Internetwork Experts was required to fulfill the following job roles with individuals who have met specific testing requirements: an account manager, responsible for IP telephony sales methodology; a project coordinator, responsible for project plan development and execution; a systems engineer, responsible for IP telephony solution planning and design; two field engineers, one responsible for the implementation and operation of the IP telephony solution and one responsible for the Unity unified messaging solution; and an operations specialist, responsible for troubleshooting network problems related to IP telephony solutions. In addition to these individuals, the IPCC-E ATP, also required Internetwork Experts to add an account manager responsible for pre-sales support and a system engineer responsible for post-sales support.
Pre-Sales & Post Sales Support
In addition to the personnel requirements, Internetwork Experts also has to provide the following pre-sales services, pre-installation site preparation and support, on-site upgrades, capacity planning and traffic analysis as well as system design and architecture. From a post-sales perspective Internetwork Experts will provide First and Second Level support, meaning being able to address Cisco product and misconfiguration-types of problems, as well as one-hour call back during normal business hours and 24-hour call back on after-hour calls.
The IPCC-E ATP also requires Internetwork Experts to build a lab for development and customer fault replication. The lab must contain current, upgraded and maintained Cisco contact center products, each configured to reproduce end-user problems. The lab must also be suitable for the following purposes; proof-of-concept demonstration, application development, fault replication and internal training.
About InterNetwork Experts:
InterNetwork Experts, founded in 1997, is a purpose-built, end-to-end solutions provider focused on bringing telephony to data networks. InterNetwork Experts is a subsidiary of I-Sector Corporation (Nasdaq:ISEC), a company that develops, owns and operates emerging growth technology companies. Additional information about InterNetwork Experts can be found at www.inetx.com and www.netsurant.com. Further information about I-Sector Corporation can be found at www.I-Sector.com.
Safe Harbor Statement:
The statements contained in this document that are not statements of historical fact, including but not limited to, statements identified by the use of terms such as "anticipate," "appear," "believe," "could," "estimate," "expect," "hope," "indicate," "intend," "likely," "may," "might," "plan," "potential," "project," "seek," "should," "will," "would," and other variations or negative expressions of these terms, are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995 and involve a number of risks and uncertainties. The actual results of the future events described in the forward-looking statements in this document could differ materially from those stated in the forward-looking statements due to numerous factors including:
-- Market and economic conditions
-- Risks associated with entry into new markets
-- The ability to attract and retain key management, sales and
-- Unforeseen costs and results related to acquiring and
integrating new businesses
-- Catastrophic events
-- Uncertainties related to rapid changes in the information
technology industry, particularly the IP Telephony industry.
Recipients of this document are cautioned to consider these risks and uncertainties and to not place undue reliance on these forward-looking statements.
The company expressly disclaims any obligation or undertaking to update or revise any forward-looking statement contained herein to reflect any change in the company's expectations with regard thereto or any change in events, conditions or circumstances upon which any statement is based.
Cisco and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
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|Date:||Nov 18, 2003|
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