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Interactive Intelligence offers Interaction Supervisor. (New Products).

Interactive Intelligence has designed its new Interaction Supervisor to help managers, system administrators and contact center supervisors more easily monitor real-time events and interaction statistics in order to help increase productivity, improve efficiency and enhance customer service. The new application is for use with the company's server-based, "all-in-one" software that includes features such as built-in PBX/IP-PBX, unified messaging, automatic call distributor, interactive voice response, screen pop and Internet text chat. Features in Interaction Supervisor include a customizable workgroup view that enables managers to see when agents log in and their current status, such as "available," "at lunch," or "out of the office." It also displays workgroup statistics such as the longest available agent, and queue statistics such as the longest call waiting. An overview display shows multiple workgroups and statistics in a single view. Interaction Supervisor helps enable statistics to be viewed using bar charts or line graphs, and managers can set custom alerts that send notifications via sound, e-mail, icon or graphic when pre-set parameters have been exceeded. The applications dockable framework offers flexible viewing options, maintains persistent window settings and includes a standard Windows-style tool bar menu.
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Publication:Customer Interaction Solutions
Article Type:Brief Article
Geographic Code:1CANA
Date:Jan 1, 2003
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Next Article:NetLert releases N-Contact. (New Products).

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