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In-Stat Report: Hosted IP Centrex Services Continue Steady Growth in Fragmented Space.

SCOTTSDALE, Ariz. -- The Hosted IP Centrex market continues to show steady growth in the U.S. and worldwide markets, reports In-Stat ( Customer expectations and requirements vary widely, and meeting these needs requires varying levels of expertise on the part of the service providers, the high-tech market research firm says.

"As a result, we are seeing fragmentation in the hosted IP Centrex space where some providers give customers the tools to self-install and maintain services with web-based tools, while others are more proactive in addressing and managing front-end network integration issues and the long-term data and voice communications needs of multi-site businesses," says David Lemelin, In-Stat analyst. "In-Stat feels that there is ample opportunity for success in both scenarios, but it is difficult for any single provider to be all things to all customers and do so profitably."

Recent research by In-Stat found the following:

* Hosted IP Centrex seats in service will reach 6.5 million in the U.S. and 14.1 million worldwide by 2012.

* The government vertical sector has the highest penetration of hosted IP Centrex.

* The real estate industry fueled much of the growth in 2006 and 2007, but is now relatively stagnant.

* TDM Centrex seats will decline precipitously as local exchange carriers become more proactive in migrating customers to IP as a retention tool.

The research, "Hosted IP Centrex: A Fragmented and Growing Market" (#IN0803769CT), covers the worldwide market for Hosted IP Centrex. It provides forecasts for seats in service and revenues for Hosted IP Centrex in the U.S. and worldwide through 2012. The impact of this growth on the TDM Centrex market in the U.S. is also explored, and a forecast for that market through 2012 is provided.

For more information on this research or to purchase it online, please visit: or contact a sales representative:

The price is $2,995 (US).

About In-Stat

Technology vendors, service providers, technology professionals and market specialists, worldwide, rely on In-Stat's experienced staff and in-depth research to support critical business, product and technology decisions. In-Stat's insights are derived from both a deep technology understanding and comprehensive research, which examines each segment of the value chain for each market. Regular and ongoing end-user demand and primary research surveys underpin much of the analysis, enabling In-Stat to provide incisive market knowledge and guidance on future market opportunities via syndicated research products, custom consulting, and advisory services.

In-Stat is a strategic segment of the $9 billion Reed Elsevier global information network, with access to an expansive worldwide electronic network, extensive technology databases and well-informed personnel. As a member of Reed Business Information, In-Stat is a division of the largest business-to-business publisher in the U.S.
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Publication:Business Wire
Date:Apr 15, 2008
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