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In search of excellence: lessons from America's best-run companies.

In Search of Excellence

In Search of Excellence: Lessons from America's Best-Run Companies' (New York, Harper & Row, 1982) by Thomas J. Peters and Robert H. Waterman Jr. examiners supersuccessful corporate gians like Hewlett-Packard, IBM, and McDonald's, to name a few. The authors are management consultants who found certain management patterns common to all these winning companies, starting with an internal "culture' of shared values. Each company has a strong commitment to human resources and internal communication.

The book lists eight hallmarks of excellence that make worthy goals for today's health care manager. To excel, say the authors, have a "bias for action' and make decisions promptly. Break your organization into small competitive units; remember that people are the key to productivity; and be "hands on and value driven,' reinforcing your organization's goals through constant employee contact. Stick with the business you know; keep a simple management structure and a lean staff; and try to keep management philosophy both "loose' and "tight,' demanding loyalty to long-range goals while allowing flexibility in the ranks. Finally, remember the customer--a principle labs would do well to honor in the coming competitive era.
COPYRIGHT 1984 Nelson Publishing
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Copyright 1984 Gale, Cengage Learning. All rights reserved.

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Author:Day, Carmel Marti
Publication:Medical Laboratory Observer
Article Type:Book Review
Date:Jan 1, 1984
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