Printer Friendly

Impatex introduces new support system for Customs Manager users.

Worldwide Computer Products News-19 December 2005-Impatex introduces new support system for Customs Manager users(C)1995-2005 M2 COMMUNICATIONS LTD http://www.m2.com

A new support system which focuses on five main features has been introduced for users of Customs Manager software from Impatex, a provider of customs processing software in the UK.

A remote support facility allows a user to authorise Impatex support staff to access the user's system securely - staff can access any terminal within the customer's system and replicate screens to help resolve problems.

A Support Ticket is allocated to all support requests and a full reporting log is started, listing all events through to resolution and enabling different support staff to cover the case. The time taken to resolve cases is monitored and the data collected is used to generate data reports on overall performance.

A dedicated Knowledge Base has been introduced by Impatex to collect data on problems and resolutions and hold details of CHIEF and community errors. The on-screen Help and Demo facilities have also been updated to include more screenshots, guides and rolling demos, in order to reduce the number of calls received and to act as a training tool for new staff.

In addition, Download Manager reports any system updates which have not been loaded - it is now able to auto-update the Customs tariff and exchange currencies, countries and rates without the need for users to log-out.

((Comments on this story may be sent to info@m2.com))
COPYRIGHT 2005 Normans Media Ltd.
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005 Gale, Cengage Learning. All rights reserved.

Article Details
Printer friendly Cite/link Email Feedback
Publication:Worldwide Computer Products News
Article Type:Brief Article
Geographic Code:4EUUK
Date:Dec 19, 2005
Words:246
Previous Article:Sophos warns of Dasher-B worm.
Next Article:Digonex unveils new version of Nabit for eBay users.
Topics:


Related Articles
THREE SQL SERVER MODULES UNVEILED FOR SOLOMON IV FOR WINDOWS
Adobe launches new font management utility.
TRADOS launches new translation software.
RIM introduces BlackBerry Enterprise Server v4.1.
RIM introduces new BlackBerry Professional Software solution for SMBs.
BT to discontinue ISDN connection to CCS-UK.
Viewing application.
Blue Coat Advances Hybrid Secure Web Gateway to Provide Enterprises with Continuous Threat Protection at Lower TCO.

Terms of use | Privacy policy | Copyright © 2018 Farlex, Inc. | Feedback | For webmasters