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IT services: consulting, software development, Internet and support.

Contract award: framework agreement to set up a system itsm tools based on the software "theguard!" the company realtech including establishment of the required interfaces.

The DLZ-IT BMVBS is the central IT service provider for the BMVBS and its business.

With this contract award procedure, the DLZ-IT BMVBS intends to conclude a Rahmenvereinbg to implement an org. and techn. Standards (BVBS Std) for IT Service Mngt and the necessary interfaces based on the ITSM tool theGuard! (Manufacturer Realtech).

The following theGuard! Components are licensed by the DLZ-IT BMVBS:

theGuard! Multi Site Edition

SMC MSE

SMC-MSE-S

Service Operations Mngt

SMC IM

SMC PCM

Configuration Mngt

SMC-ASI

SMC CMDB

Business Service Mngt based systems

SMC BSM B1

Business Service Mngt modules

SMC BPM NOCOR

SMC SLM

Monitoring & IT Infrastructure Mngt

SMC VLAN

SMA-V

SMC-EN-MSE

SMC PM

SMC-PSM

Reporting

SMC-RBK

SMC-R-ASI

SMC-R CMDB

SMC R-SD

SMC-R-BPM

SMC-R SLM

SMC R-NM

Windows Server Monitoring and Business Connectors - OS

SMC BSM ESX

SMC-BSM-HYP

SMC-BSM-CIT

The BVBS h (organic and techn.) Is binding throughout the BVBS (for all subordinate authorities) and basically makes the requirements for implementation. The BVBS Std organization is largely aligned to ITIL V3 and comprises the following Proz:

- SD,

- INC Mngt,

- Request Fulfilment,

- PRO-Mngt,

- Service Asset and Configuration Mngt including Lizenzmngt and CMDB

- CHG-Mngt,

- Release and Deployment Mngt,

- Service Catalogue Mngt,

- Service Level Mngt,

- Reporting Service,

- Service Portfolio Mngt

Furthermore, the BVBS Std includes all process areas across a differentiated roles and rights concept, which is an essential and crucial part of the implementation.

In the course of piloting and introduction to the various authorities of the agency-specific concretisations BVBS-hour will be made, which can supplement and detail the requirements for implementation.

For each individual retrieval of contractual services, a description of the work to be performed or the specific objective will be created and agreed with the contractor.

As part of the implementation of the following services by the Contractor are dependent on the specific description of each individual call to provide

- Preparation of a detailed concept for the implementation (for interfaces)

- Implementation of the detailed concept in the form of customizing / configuration mentioned in ITSM tool (no software development, the ITSM tool provides out-of-the-box basic ITSM functionalities)

- Integration of third party systems or implementation of interfaces after fine conception; currently to the following needs are emerging,

- SAP FI / (uni-, bi-directional later) or connection via SAP PI,

- To CO CATS u

Contractor name : REALTECH SOFTWARE PRODUCTS GMBH

Contractor address : IndustriestraE-e 39c

69190 Walldorf

GERMANY

Agency : Bundesanstalt fE-r IT-Dienstleistungen im GeschEnftsbereich des BMVBS

Am Ehrenberg 8

Contact point(s): Abteilung I, Referat I.2

For the attention of: Frau Cathrin Jenke-Lampe

98693 Ilmenau

GERMANY

Telephone: +49 36776692114

Fax: +49 36776693333

E-mail: cathrin.jenke@dlz-it-bvbs.bund.de

Internet address(es):

General address of the contracting authority: www.dlz-it.de

country :Germany

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Publication:Mena Report
Date:Jun 23, 2014
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