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ISP Networks Selects Farallon's Netopia as Remote Site Internet Router and ISDN Modem of Choice; Farallon Helps ISPs Increase Business.

ALAMEDA, Calif.--(BUSINESS WIRE)--Nov. 22, 1996--Farallon Communications Inc. (NASDAQ:FRLN), and ISP Networks Inc., a leading Internet service provider, today announced that ISP Networks has selected Farallon's Netopia as the Internet router and ISDN modem of choice for providing easy-to-use, high-speed Internet connectivity to its customers in California.

The Companies also announced today that ISP Networks has joined Farallon's Netopia Internet Service Partner Program (NISPP) in an effort to increase its business through value-added technology-sharing and joint marketing efforts. The agreement with ISP Networks reflects the rapidly growing demand for Farallon's Netopia solutions by ISPs nationwide.

As part of the agreement, ISP Networks will offer customers ISDN LAN services with the $150 set-up fee waived, and only charge $65.50 for the first month and $130/month thereafter with a one-year contract. This economical package includes two free POP Mail Boxes or free domain mail forwarding, full routing and DNS services, Class C address space as needed, 5 MB disk space for FTP files, 5 MB Web site hosting service, NNTP news service, Clarinet news groups, MX Mail spooling for off-line e-mail operation.

In addition, ISP Networks offers six other special-priced service arrangements for Up & Running, Guaranteed! customers. Call 800/724-7100 for more details.

"We selected Farallon because they are a premier provider of high-speed Internet connectivity products that meet our customers' demands for ease-of-use, high performance, and a robust feature set," said John Faber, president of ISP Networks. "The combination of the Netopia products and the NISPP program make Farallon a valuable partner for us to grow our business."

"We are very pleased to welcome ISP Networks, a leader in business Internet access solutions, to the Netopia Team and look forward to helping them offer customers Internet service and leading-edge hardware in one easy step," said Doug Lifton, vice president of Business Development at Farallon.

Unique Help Desk Support Advantage

As an NISPP member, ISP Networks can take advantage of Farallon's Timbuktu Pro real-time collaboration software to differentiate themselves in the level of customer service they provide. With Timbuktu Pro, ISP Networks will be able to remotely observe or control a customers' computer screen to identify problems, provide just-in-time training, and walk the customer through a solution.

"Farallon's unique help desk program for ISPs lets me offer the superior level of service my customers expect from me," added Faber.

Netopia ISP Program Highlights

The NISPP program is designed to expand the channels by which individuals, workgroups, small- to medium-size businesses, and schools can obtain Farallon's Netopia Internet Solution. Part of the solution includes the Netopia ISDN Modem for individuals and the Netopia Internet Router, which enables a network of users to connect to the Internet via a shared ISDN line. -0- As an NISPP member, ISPs can:

- Purchase the Netopia Internet routers and modems directly from Farallon for re-sale

- Ask Farallon to pre-configure the Netopia Internet routers for their customers

- Use Farallon's Timbuktu Pro software to provide customers with immediate help desk support

- Receive a dedicated phone number for Farallon support

- Host a Listserv forum on Farallon's highly rated and popular Web site

- Obtain market development funds to promote joint programs

- Leverage Farallon's extensive customer database for joint mailings

- Obtain leads from Farallon's extensive advertising and promotion efforts -0-

ISPs interested in joining NISPP can contact Farallon at 510/864-5482 or visit to receive additional information or sign up for the program.

About Farallon and ISP Networks

Founded in 1993, ISP Networks Inc. provides high-quality Internet solutions to businesses in Northern California. ISP Networks works exclusively with small and large businesses who want to take advantage of the tremendous opportunities Internet access provides. ISP provides the hands-on support and training businesses need to take advantage of the Internet and its related technologies. For further information on the variety of Internet services ISP Networks offers, contact ISP via phone: 800/724-7100, fax: 415/778-5101, Internet:, or Web: ISP Networks has its headquarters in the heart of Silicon Valley and in San Francisco and provides local Internet access throughout the Bay Area.

Founded in 1986, Farallon Communications Inc. develops complete, easy-to-use Internet connectivity solutions and real-time Internet/Intranet collaboration software. The Company's products are designed to increase the productivity and efficiency of Internet, Intranet and LAN users and to target small businesses, remote offices, home offices, mobile users, and schools that may not have access to sophisticated technical support.

Further information can be obtained via phone: 510/814-5000, fax: 510/814-5023, Internet:, or Web: Farallon products are available through distributors and resellers worldwide, as well as through licensing relationships with other computer vendors. Farallon has its headquarters in Alameda, and its European office in Paris. -0-

NOTE TO EDITORS: The Farallon logo design, Farallon and Timbuktu are registered trademarks, Netopia is a trademark, and Up & Running, Guaranteed! is a service mark of Farallon Communications Inc. All other trademarks are the property of their respective holders.

CONTACT: Farallon Communications

Amal Abed, 510/814-5307


ISP Networks Inc.

John Faber, 415/778-5100

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Publication:Business Wire
Date:Nov 22, 1996
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