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IRMC Opens First Globally-Networked Call Center in India; Hiring Begins for First Wave of Jobs at New Site in NOIDA.

NEW YORK -- Building on its recent technology collaboration with high-tech pioneer Cisco Systems, call center leader IRMC is breaking new ground with the opening today of its new VoIP-enabled Center of Excellence in NOIDA, India.

IRMC has made a multi-million dollar investment to set up the NOIDA facility, which will initially house approximately 350 employees, with expansion plans that could increase its size tenfold over the next few years.

"With one of the first and largest all digital, voice-over-Internet Protocol (VoIP) deployments in the call center marketplace, we are able to seamlessly connect our NOIDA Center of Excellence to our global call center network, allowing for real-time re-allocation of work among centers in India and other parts of the world," said Vikas Kapoor, President and CEO of IRMC.

"Our technology unlocks a new era of business flexibility with the ability to segment and send client business from one market to another at the flip of a switch. India becomes more than just a low cost center: it is a strategic node, fully integrated into our global network. The new VoIP technology that will link every employee -- whether they are in Noida or Manila, Montreal or Minneapolis -- is a quantum leap forward," continued Kapoor.

As part of its expansion, IRMC has also hired collections veteran Mohit Saxena as the Senior Vice President of Operations for India. Saxena's first order of business is to recruit and train the first wave of new recruits for jobs that will begin within 60 days of the facility's opening.

IRMC's global network is matched by a management organization that is providing opportunity for India-based talent to build their skills in new markets. "What is particularly unique about IRMC is that it has a truly global management team," said Rakesh Kumar, Chief Operations Officer, Global Retention Operations and well-known industry veteran who joined IRMC in 2005.

"The opportunities for professional growth abound," said Kumar. "Already, I have under my management a global workforce with India professionals getting executive assignments in the Philippines, Canada, the U.S. and England. These examples are typical of the global management experience IRMC offers professionals of all nationalities."

New York-based IRMC is one of the world's largest privately-held call center services companies with over 6,000 employees worldwide and revenue of over $300 million. The company provides call center services in collections, retention and customer service through its global call center network, and is one of the industry's fastest-growing companies.

Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Information about Cisco can be found at

Educated in India, England and the U.S., Vikas Kapoor has a global perspective unique to many in business. Kapoor has been cited as being an advocate of "win-win" job creation strategies in the U.S. and abroad. He doesn't believe the global economy has to be a zero sum game of winners and losers; rather, a place where business, customers and workers can thrive, not just survive.

The IRMC family of companies are united in a corporate vision and mission, while maintaining unique company names, including: Allied Interstate and First Contact in the United States; CBCL in Canada; Legal & Trade Collections, Legal & Trade Financial Services, Reachflow and Revenues Management Services in the United Kingdom; IntelliRisk Philippines, Inc. in the Philippines; and IntelliRisk Management India Pvt. Ltd. in India.
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Publication:Business Wire
Date:Aug 28, 2006
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