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INFONXX Unveils New Call Center in Manila, Philippines.

Business Editors


INFONXX, a leading global provider of enhanced directory assistance services, officially opened a new call center in Manila on May 29.

The new center is located in the RCBC Plaza Tower II, Makati City. Company officials and local dignitaries attended a ceremony marking the grand opening.

The new call center, developed in adherence to the company's stringent quality requirements, augments existing centers in the USA that provide services to INFONXX's broad set of customers. Callers seeking telephone numbers and a range of enhanced information services will be assisted by the center's highly trained customer service representatives.

The center already employs over 300 people and is expected to grow to as many as 1,000 CSRs and administrative staff. Calls have been processed at the new center since March of this year and have exceeded the company's strict quality standards.

In addition to directory assistance, callers served by the Manila center may choose such enhanced services as movie listings, stock quotes, sports scores, weather updates, restaurant recommendations and directions in the caller's local area.

"In recent years, many call centers have been opened in the Philippines," said Robert Pines, CEO and co-founder of INFONXX, who visited Manila for the call-center opening. "This reflects the talent and education of the people there. Not just anyone can be an effective CSR - it requires ability, initiative and training. It's a great privilege and an exciting opportunity to join our Filipino friends in the operation of the center."


INFONXX, based in Bethlehem, Pennsylvania, USA, provides the people, technology and services behind enhanced directory services, featuring a range of advanced information services for carriers and corporations. Managing a database of more than 160 million listings, INFONXX responds to more than 200 million listing requests each year.

INFONXX, the industry leader in innovation, was the first to launch MobileSource(SM), a wireless listing service, and TeleMas(SM), the industry's only complete Spanish-language service. The company also recently announced Platinum 411(SM) concierge services that retain subscribers. To serve this growing business, INFONXX employs more than 2,500 people in seven global locations.

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Comment:INFONXX Unveils New Call Center in Manila, Philippines.
Publication:Business Wire
Geographic Code:1USA
Date:Jun 3, 2002
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