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INFERENCE'S CBR EXPRESS NAMED PRODUCT OF YEAR BY CALL CENTER MAGAZINE

Further Evidence that Company's CBR Technology Is Emerging as Strategic
 Platform


NOVATO, Calif., March 7 /PRNewswire/ -- The following was released today by Inference Corporation (Nasdaq: INFR):
 SUMMARY


Inference Corporation announced today that Call Center Magazine named its CBR Express problem-resolution software as one of the Best Call Center Products of 1995. According to the February 1996 issue, Call Center Magazine chose products that "save you money," "push the technology envelope," and "make you wonder why nobody ever thought of doing it that way before."
 COMPLETE PRESS RELEASE


Inference Corporation announced today that Call Center Magazine named its CBR Express problem resolution software as one of the Best Call Center Products of 1995.

According to the February 1996 issue, Call Center Magazine chose products that "save you money," "push the technology envelope," and "make you wonder why nobody ever thought of doing it that way before."

"We are delighted that Call Center Magazine recognized CBR Express as one of it Products of the Year," said Peter Tierney, chairman, president and chief executive officer. "This award is more evidence that CBR is emerging as the strategic platform for searching and retrieving knowledge."

In the February issue, Call Center Magazine described CBR Express as "one of the premier help desk products by any definition." It also went on to say, "The latest version adds features to reduce case base development and maintenance times." These features include the use of more flexible list questions, global editing of question answers, and automated testing. In addition, Inference has extended its national language support of CasePoint 2.0, the knowledge viewer component of the CBR2 family of products.

CasePoint supports a variety of client-server environments, including Windows, OS/2, Solaris and HP-UX."

INFERENCE CORPORATION

Inference Corporation is a leading provider of strategic knowledge publishing, distribution and content management software. The company's line of CBR2 software products is commonly used to serve the problem-resolution and product-recommendation needs of customer service call centers, help desks, human resources departments and telesales and telemarketing organizations.

Inference's CBR2 family of products support a wide range of operating and deployment platforms, including file-server, client-server, speech-enabled server, web-server and embedded implementations. The company also offers a complete line of consulting, support and educational services, as well as pre-packaged knowledge. Based in Novato, Calif., Inference has licensed its products to over 500 customers -- representing some of the world's largest corporations -- reaching more than 500,000 end users in over 22 countries. For more information, contact Inference Corporation at 415-893-7200 or visit its World Wide Web page at http://www.inference.com.

NOTE: Inference, CBR2, CBR Express and CasePoint are trademarks of Inference Corporation.
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/CONTACT: Nobby Akiha of Inference Corporation, 415-893-7200, or akiha@inference.com; or Stacy Cormier of Niehaus Ryan Haller PR, 415-827-7077, or stacy@nrh.com, for Inference/

(INFR)

CO: Inference Corp. ST: California IN: CPR SU: PDT

RB -- SFTH004 -- 1195 03/07/96 14:02 EST
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Date:Mar 7, 1996
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