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INDEPENDENCE BLUE CROSS SCORES NO. 1 NATIONALLY IN TWO KEY SERVICE AREAS

INDEPENDENCE BLUE CROSS SCORES NO. 1 NATIONALLY IN TWO KEY SERVICE AREAS
    PHILADELPHIA, Nov. 19 /PRNewswire/ -- The National Blue Cross/Blue Shield Association has informed Independence Blue Cross (IBC) that it has achieved No. 1 ranking among 72 plans in two key claims service areas during the second quarter of 1991.
    The two areas achieving 100 percent performance accuracy were processing and payment of provider claims.
    "This tremendous improvement in performance is especially significant since provider payments represent 80 percent of all IBC business," commented Joseph S. Smith, claims vice president.  "The achievement is a great tribute to our staff and is a direct result of the enlightened commitment and strong leadership given to our efforts by our president, G. Fred DiBona Jr."
    DiBona pointed to major systems changes, skills training, employee motivation and resource allocation as key components of the turnaround. "From the moment I assumed the presidency of IBC 18 months ago, I said that claims processing and customer service improvements would be at the top of my agenda as IBC moves to maintain its market share and meet its mission to its subscribers," DiBona noted.  "We still have a way to go, but it's good to see that tangible and measurable results are being achieved so quickly and so convincingly."
    The National Management Information System (NMIS) of the Blue Cross/Blue Shield Association requires the filing and rigid auditing of individual plan performance in a number of key areas on a quarterly basis based on strict standards and specifications.  "Our goal is nothing less than the achievement of quality performance in all service areas of the company, saving subscriber dollars through close scrutiny of claims, paying claims on a timely basis and servicing the 2 million people who look to us to take care of their health insurance needs," DiBona concluded.
    /delval/
    -0-                         11/19/91
    /CONTACT:  Dick Doran of Independence Blue Cross, 215-241-3131/ CO:  Independence Blue Cross ST:  Pennsylvania IN:  INS SU: CC-MK -- PH035 -- 5103 11/19/91 16:32 EST
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Publication:PR Newswire
Date:Nov 19, 1991
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