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IKON Insight Series Event in St. Louis Features Document Management Experiences of Public and Private Sector Executives.

MALVERN, Pa. -- IKON Office Solutions (NYSE:IKN)

--Leaders from Phoenix International and Missouri State Teachers Association share insights

--Event part of national executive seminar series on driving document efficiency at work

IKON Office Solutions (NYSE:IKN), the world's largest independent channel for document management systems and services, today hosted an executive seminar in its national IKON Insight Series "Beyond Convergence: Delivering Operational Success Through Document Management" in St. Louis, Mo. The event featured insights from executives with Phoenix International and the Missouri State Teachers Association on how they partnered with IKON to assess their document workflow, and design and implement custom document management systems to meet business objectives for increasing productivity and lowering costs.

Emil Sanchez, vice president of finance for Phoenix International, one of the largest privately-owned, full-service international freight forwarders and customs brokers headquartered in North America, discussed the implementation of an IKON solution that leveraged digital multifunction equipment and the latest electronic forms software--both part of IKON's best-in-class solutions portfolio. Says Sanchez, "IKON worked with us to assess our document needs before recommending any equipment or software. Once we both had an understanding of our current document workflow and our future-state goals, IKON designed and implemented an electronic document management solution that not only helped increase internal efficiency and lower costs, but also gave us a competitive edge in our market moving forward."

Picking up on the efficiency theme, Bruce Moe, associate executive director of the Missouri State Teachers Association, described his organization's document workflow. IKON worked with Moe and his team to assess the association's current document workflow and business needs, and designed a more efficient document workflow. The association elected to have IKON implement and manage the solution through its on-site managed services team, which is part of IKON Enterprise Services--IKON's global services organization.

As Moe explains, "Once we had a thorough understanding of our current document workflow and our needs as an organization, we worked with IKON to map out a more efficient workflow. Since our core competency is supporting the educational professionals of Missouri, we decided to partner with IKON to run our new document workflow, which included management of our central reprographics department, as well as fulfillment services, mail services, fleet management and production of marketing materials. As a result, document management is far more efficient, and we are able to focus on our mission of advocating for Missouri's teachers and support personnel."

In addition to the insights shared by Sanchez and Moe, attendees of the IKON Insight Series event heard from IDC research manager Riley McNulty, and IKON's national director of consulting practices, Bill Blake, on the following:

--How to examine and achieve efficiency at every stage of the document management lifecycle, from input and capture to workflow and retention;

--How to assess and leverage digital technology to reduce document costs, enhance production and distribution, and streamline file storage; and

--How to evaluate your current printing environment and strategically choose the most effective blend of on- and off-site managed services to maximize efficiency.

"Document management represents an area of tremendous opportunity for organizations of all sizes," said Kevin Simmons, Missouri/Illinois area vice president, IKON Office Solutions. "At IKON, we work with customers to assess their document workflow and business needs before recommending a solution. We're proud of our relationships with customers like Phoenix International and the Missouri State Teachers Association. By partnering with us to streamline document workflow, these organizations are able to sharpen their focus on their core business."

About IKON

IKON Office Solutions Inc. (, the world's largest independent channel for copier, printer and MFP technologies, delivers integrated document management solutions and systems, enabling customers worldwide to improve document workflow and increase efficiency. IKON integrates best-in-class systems from leading manufacturers, such as Canon, Ricoh, Konica Minolta, EFI and HP, and document management software from companies like Captaris, EMC (Documentum), Kofax and others, to deliver tailored, high-value solutions implemented and supported by its global services organization--IKON Enterprise Services. IKON represents one of the industry's broadest portfolios of document management services, including professional services, on-site managed services, legal document services, customized workflow solutions, and comprehensive support through its service force of 16,600 employees, including its team of 7,000 customer service technicians and support resources worldwide. With Fiscal 2004 revenues of $4.65 billion, IKON has approximately 500 locations throughout North America and Western Europe.

This news release includes information that constitutes forward-looking statements within the meaning of the federal securities laws. These forward-looking statements include, but are not limited to, statements relating to the ability of IKON and its document management products, services and solutions to meet customer needs, improve productivity, reduce costs and increase efficiencies. Although IKON believes the expectations contained in such forward-looking statements are reasonable, it can give no assurances that such expectations will prove correct. Such forward-looking statements are based upon management's current plans or expectations and are subject to a number of risks and uncertainties, including, but not limited to: risks and uncertainties relating to conducting operations in a competitive environment and a changing industry; risks and uncertainties associated with existing or future vendor relationships; and general economic conditions. Certain additional risks and uncertainties are set forth in IKON's 2004 Annual Report on Form 10-K filed with the Securities and Exchange Commission. As a consequence of these and other risks and uncertainties, IKON's current plans, anticipated actions and future financial condition and results may differ materially from those expressed in any forward-looking statements.

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Publication:Business Wire
Geographic Code:1USA
Date:Apr 20, 2005
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