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IGI airport system failure delays international flights.

INTERNATIONAL FLIGHTS from the Indira Gandhi International Airport ( IGIA) were delayed by an hour as the Common User Terminal Equipment ( CUTE) that helps airlines issue boarding passes collapsed late on Thursday.

The system crashed at 8.16 pm and was restored only at 11.22 pm.

An IGIA source said: " The airlines had to issue boarding passes manually after CUTE crashed as they couldn't access data of bookings. They had to issue boarding passes by checking the print- outs of e- tickets." The Delhi International Airport Limited had introduced CUTE as a common system for airlines to issue boarding passes. " Every airline is dependent on this system," the source said.

Sharbani Ahuja, a passenger, said: " It was shocking to know that the Delhi airport doesn't have a back- up for the system." Such failures are not new at the airport. The system had crashed resulting in similar delays a few months ago, too.

Earlier the IGIA's international terminal had to go without power for about 24 hours after the supply cables snapped during ongoing construction work on the Airport Express Metro Line.

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Publication:Mail Today (New Delhi, India)
Date:Jun 26, 2010
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