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IBM INTRODUCES AIX/6000 SUPPORT FAMILY TO PROVIDE SPECIALIZED FEE-BASED SERVICES

 WHITE PLAINS, N.Y., April 7 /PRNewswire/ -- IBM (NYSE: IBM) today announced a new family of comprehensive software support services for users of AIX/6000(A), IBM's UNIX(B) operating system for its RISC System/6000(A) line of workstations and servers.
 Called the AIX/6000 Support Family, the six fee-based services enable customers to choose the level of support that best suits their business needs. As part of the introduction of these new services, IBM is offering eligible customers three months of the AIX/6000 SupportLine, the highest level of service, at no charge. IBM is also providing three support packages at special prices that are tailored to meet the needs of new customers, those with growing business requirements, and those with established systems.
 "Today's announcement offers AIX/6000 customers of all sizes the ability to decide what level of support is right for them," said Tom Jarosh, IBM's Advanced Workstations and AIX Systems director. "From the individual workstation user to our largest rack-mounted server installation, the AIX/6000 Support Family will improve our ability to provide excellent support and increased value to our customers."
 Customers can choose from six individual support offerings or three prepackaged combinations of services. The individual services in the AIX/6000 Support Family include:
 -- AIX/6000 SupportLine, which provides toll free
 telephone support for installation, how-to and usage
 questions about eligible AIX/6000 and RISC System/6000
 products. Support from IBM's AIX Systems Center will
 be available during prime shift for four time zones at
 monthly or hourly rates.
 -- AIX/6000 Associate, which provides an assigned
 remote support analyst to serve as the customer's
 contact for system questions and problems. The analyst
 will become familiar with individual customer's
 environments to quickly assist in the resolution of any
 problems.
 -- AIX/6000 ConsultLine, which provides scheduled
 telephone consultation with AIX/6000 and RISC
 System/6000 technical experts. Consultation will be
 appropriate for the more in-depth topics such as
 analysis, implementation assistance, communications and
 performance and capacity planning. Customers can also
 arrange for direct dial-up connections to their systems
 to assist in the consultation.
 -- AIX/6000 HouseCall, which provides technical software
 specialists who will travel to the customer's location
 to assist with installation, system upgrades, and
 system software maintenance.
 -- AIX Technical Library/6000, which provides technical
 support and service information distributed on CD-ROM
 with quarterly update.
 -- AIX/6000 Performance Management, which provides
 performance and trend reports summarizing and graphing
 RISC System/6000 and AIX/6000 key performance
 indicators.
 IBM is offering three preconfigured support packages at a discounted price from the individual offerings. Included in each package are coupons that can be used for discounts on AIX/6000 classes offered through Skill Dynamics. Those packages include:
 -- AIX/6000 New Customer Support Package, which is a
 combination of support services designed to meet the
 needs of customers who are new to the AIX/6000 and
 RISC System/6000 environment and are in the process of
 building their AIX/6000 skills and resources.
 -- AIX/6000 Growing Customer Support Package, which is a
 selection of support services designed for customers
 who have complex environments or who have growing
 business and support needs.
 -- AIX/6000 Established Customer Support Package, which
 provides support services for customers with basic
 support needs in a stable system environment.
 (A) Trademark or registered trademark of International Business Machines Corporation.
 (B) UNIX is a trademark of UNIX System Laboratories, Inc.
 -0- 4/7/93
 /CONTACT: Gregory T. Golden of IBM, 914-642-5463/
 (IBM)


CO: International Business Machines Corp. ST: New York IN: CPR SU: PDT

PS -- NY022 -- 3724 04/07/93 10:41 EDT
COPYRIGHT 1993 PR Newswire Association LLC
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 1993 Gale, Cengage Learning. All rights reserved.

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Date:Apr 7, 1993
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